Does Capital One Credit Card Have the Highest Customer Satisfaction?

Capital One customers, or those considering opening a Capital One account, want to know how it rates among other credit card companies. Does Capital One credit card have the highest customer satisfaction rating? What do customers like and dislike about Capital One credit cards? For more information, you can contact Capital One here, and below you can find out how it ranks overall.

JD Power Rating

JD Power annually ranks major credit card companies to determine how each one rates on overall customer satisfaction and card performance. Credit card companies are rated based on card offerings, flexibility, customer service, efficiency, ease of access, how the company handles complaints, types of cards available and the number of complaints. JD Power uses a 1000-point scale to rank major credit card companies based on the above criteria.

JD Power's most recent report gives Capital One ranks third among all credit card companies, coming in behind American Express (with a rating of 838) and Discover (with a rating of 837). Capital One received an 815-point rating from JD Power, which still makes it very competitive in overall satisfaction compared to the top two spots.

One area Capital One stands out is a smoother transition to more digital or electronic banking than competitors. Capital One has taken a very aggressive approach to reduce its physical footprint, which gives customers more options for online access to accounts.

What Customers Like About Capital One

Capital One takes a customer-centric approach to providing credit card services, and this reflects in its reviews. There are a number of features customers love about Capital One credit cards. Some of those features include:

1. As Capital One continues to reduce its carbon footprint, it offers more options for mobile banking. This gives customers greater access and the ability to track credit card spending. You can log into your account any time of the day or night to review your credit card activity.
2. Customers have also given kudos to Capital One for relatively low interest rates and fees. This makes them a customer favorite when it comes to shopping for a credit card.
3. Customers also like the variety of card offerings with Capital One, giving them options for different rewards programs and cards for individuals with established credit history and those just starting out.

What Customers Dislike

Even the best companies cannot please everyone, and Capital One is no exception. Customers have negatively reviewed Capital One on the following:

1. As with all major credit card companies, customer service was cited as one of the biggest complaints. Consumers report receiving poor customer service or having long wait times to speak to a representative.
2. Limited branch locations are another complaint with some customers who prefer to conduct business in person rather than online.
3. Another complaint among customers is similar to complaints about other major credit card companies: pre-screened, pre-certified or pre-approved mailings.

The Bottom Line

Overall, Capital One credit card has a strong customer satisfaction rating. Falling in the top three of the JD Power annual customer satisfaction survey, Capital One remains highly competitive and continues to maintain its customer-centric approach. For more information, contact Capital One here.