CapCut Customer FAQ

To cancel your CapCut subscription, go to the subscription management section of your app store or account settings, depending on the platform you used to subscribe. From there, follow the prompts to cancel your subscription. Make sure to check for any confirmation notifications to ensure it has been processed.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

To update your email and TikTok account linked to your CapCut subscription, please check the settings in your CapCut app. Look for account management or subscription settings, where you should be able to edit or unlink your current accounts and link the correct ones. If you encounter any issues, please refer to the relevant sections within the app for further guidance.

If you've canceled your subscription but are still being charged, it may take some time for the cancellation to process. Check your subscription status in the app and ensure the cancellation was completed successfully. If the charges continue, it may be necessary to review your payment method or contact support for assistance. There is a link to the most up-to-date contact information right here on this page.

To request a refund for an unauthorized subscription, visit the platform where you subscribed to CapCut. Look for the subscription management section, as it typically contains options for canceling subscriptions and requesting refunds. Provide any necessary details to support your claim. Always ensure you follow the specific refund policies of the platform used for the purchase.