Canva Customer FAQ

If you've purchased a Pro subscription and it still shows that you are not a Pro user, try logging out and back into your account. Ensure you are using the same email address associated with your subscription. If the issue persists, it may be a billing or technical error. Check your payment confirmation to confirm that the subscription was processed successfully. If everything appears correct and it still doesn’t reflect in your account, refer to the most up-to-date contact information provided on this page for further assistance.

Yes, you can print a presentation from Canva. After designing your presentation, you can download it in formats like PDF, which is suitable for printing. Simply select the download option and choose your preferred file type before printing.

If you are unable to layer your images in Canva, it could be due to the design type you are using, as some templates have restrictions. To layer your images, select the image you want to bring to the front or send to the back. Then, check the position options in the toolbar at the top of the screen, where you should see "Forward" or "Backward" options. If you are still not seeing them, make sure you are using an updated browser or clear your browser's cache.

Video playback issues can arise from various factors, such as file format compatibility, encoding settings, or device specifications. Certain phones may not support specific video formats, resolutions, or frame rates. It’s essential to ensure your video is exported in a widely compatible format like MP4 and at a resolution that suits most devices. Additionally, testing your video on different devices before sharing can help identify playback issues.

There can be several reasons why you might not have access to team uploads even while being listed as an administrator. It might be a permission issue that can be resolved within the team settings by the owner or the founding member. There could also be a delay in permissions update across Canva's servers or it could be a cache issue with your browser. To troubleshoot, first, check whether correct permissions have been granted to you by the team owner. If they have, you can try clearing your browser cache or using a different browser to see if this resolves the issue.