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Caleres Customer FAQ

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What is Caleres's Phone Number?

The question we are asked most often is about how to talk to Caleres customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Caleres Customer Questions

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Returns and Warranty

What should I do if I receive a defective product?

If a customer receives a defective product from Caleres, they should check the return and exchange policy and initiate the...
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What is Caleres' return policy?

Caleres has a clear return policy that generally allows returns within about thirty days, requiring items to be in original...
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Does Caleres offer a warranty on their footwear?

Caleres does not typically provide a warranty for its footwear, but it supports quality assurance. Customers are encouraged to...
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Sustainability and Ethics

What steps does Caleres take to promote diversity?

Caleres emphasizes diversity and inclusion by establishing committees, engaging in targeted recruitment, investing in diversity...
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Are there any sustainability initiatives at Caleres?

Caleres is dedicated to sustainability, focusing on reducing environmental impact through responsible practices. Their efforts...
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How does Caleres select its suppliers?

Caleres takes great care in choosing suppliers, emphasizing quality, sustainability, and ethical standards. The selection...
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Discounts and Promotions

Does Caleres offer discounts for bulk purchases?

Caleres generally does not publicly advertise discounts for bulk purchases, though some programs may exist for businesses or...
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Does Caleres have a loyalty program?

Caleres has a loyalty program that rewards customers for their purchases and interactions, offering exclusive deals, discounts,...
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Product Information

What brands are owned by Caleres?

Caleres owns several footwear brands, including Naturalizer, Dr. Scholl's, Sam Edelman, and Franco Sarto, each targeting...
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What are the latest footwear trends according to Caleres?

Caleres highlights recent footwear trends that combine comfort, style, and sustainability. Athleisure is rising for its blend...
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What sizing information does Caleres provide?

Caleres provides extensive sizing information, including detailed charts for different shoe sizes and widths, conversion...
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How does Caleres ensure the quality of their products?

Caleres prioritizes product quality through careful material selection and expert design, ensuring footwear meets high...
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Shopping and Orders

How can I shop for Caleres shoes online?

To shop for Caleres shoes online, visit their official website featuring a variety of brands and styles. Utilize filters for...
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Can I track my order status online?

Customers can track their order status online at the Caleres website. After placing an order, a confirmation email with...
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How can I locate a Caleres store near me?

To find a Caleres store nearby, it is advisable to use the official Caleres website's store locator, where you can input your...
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