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CIGNA HealthSpring Customer FAQ

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What is CIGNA HealthSpring's Phone Number?

The question we are asked most often is about how to talk to CIGNA HealthSpring customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Claim Appeals and Complaints

What is the process for appealing a denied claim?

Members can appeal a denied claim by reviewing the Explanation of Benefits to understand the denial reasons and then submitting...
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What steps should I follow to file a complaint?

To file a complaint with CIGNA HealthSpring, gather all relevant information, such as policy numbers and correspondence. Then,...
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Coverage and Benefits

What are the benefits of choosing CIGNA HealthSpring?

Selecting CIGNA HealthSpring offers numerous benefits, particularly for Medicare-eligible individuals, including a wide network...
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Can I use my CIGNA HealthSpring plan outside of my service area?

CIGNA HealthSpring plans often have specific service areas, particularly for Medicare Advantage plans. Generally, coverage is...
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What prescription drug coverage options are available?

CIGNA HealthSpring provides a range of prescription drug coverage options, including formulary lists organized by tiers that...
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Are there any wellness programs or incentives included with CIGNA HealthSpring plans?

CIGNA HealthSpring provides various wellness programs and incentives to help members reach their health objectives. These can...
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Are telehealth services available with CIGNA HealthSpring?

CIGNA HealthSpring provides telehealth services for members, enabling remote consultations with healthcare professionals. This...
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Is there coverage for alternative treatments like acupuncture?

CIGNA HealthSpring may cover alternative treatments like acupuncture depending on the specific insurance plan. Coverage...
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Are there any limits on the number of visits to specialists?

CIGNA HealthSpring typically does not set specific limits on specialist visits; however, the details depend on the health plan....
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Does CIGNA HealthSpring cover emergency services?

CIGNA HealthSpring does cover emergency services, allowing members to receive immediate care at any hospital or urgent care,...
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Understanding Benefits

How can I understand my benefits summary?

To understand a benefits summary from CIGNA HealthSpring, break it into parts. Focus on coverage types for services included,...
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What are the procedures for obtaining prior authorizations?

To obtain prior authorizations with CIGNA HealthSpring, a healthcare provider identifies the necessary service or medication,...
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What should I know about out-of-pocket maximums?

Out-of-pocket maximums indicate the highest amount a member pays for covered medical costs in a year with CIGNA HealthSpring....
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Chronic Condition Management

What programs does CIGNA HealthSpring offer for chronic condition management?

CIGNA HealthSpring provides various programs for chronic condition management, focusing on personalized care to improve health...
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What is the procedure to obtain overseas medical care?

To secure overseas medical care with CIGNA HealthSpring, members should first check their plan for international service...
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Enrollment and Personal Information

Are there any enrollment deadlines I need to be aware of?

CIGNA HealthSpring has important enrollment periods for its Medicare plans, primarily the Annual Enrollment Period from October...
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What should I do if I need to update my personal information?

To update personal information with CIGNA HealthSpring, individuals should first visit the official website for specific...
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