What should I do if I suspect unauthorized transactions on my account?

If a customer of CIBC Bank suspects unauthorized transactions on their account, it is important to take immediate action to protect both their account and personal information. First, the customer should carefully review their recent transactions to confirm that there are indeed charges that they do not recognize. This can usually be done through online banking or by reviewing account statements. Once the customer has identified transactions that appear to be unauthorized, it is advisable to document these transactions, noting the date, amount, and any other relevant details. Keeping a record can be helpful for follow-up conversations or investigations. Next, the customer should contact CIBC directly to report the suspicious activity. While I cannot recommend contacting CIBC specifically, the customer can usually find appropriate contact information on the official CIBC website. It is important to report unauthorized transactions as soon as possible, as this can help mitigate any potential financial loss and also assist in preventing further unauthorized access. Additionally, the customer should change their online banking password and security questions to enhance the security of their account. If the customer suspects that their personal information has been compromised, they may also want to monitor their other financial accounts and credit reports for any signs of fraud. Lastly, keeping a close eye on account statements moving forward can help in quickly identifying any further unauthorized charges. Customers are encouraged to take this matter seriously and to be proactive in protecting their financial information and accounts. For more detailed information about security measures and reporting, it is always a good idea to check CIBC’s resources and guidelines available on their website.