What Do I Do If My Budget Mobile Phone Is Blocked and I Need a Puk Code?

Readers learn what a Personal Unblocking Key (PUK) is and the function of the PUK. They are advised of the steps on how to obtain the code from Budget Mobile in the first part of the article. The second part of the article focuses on unblocking the phone and what information is required by customer service to unblock the phone. Finally, readers are cautioned that phones that are still under contract may not be unblocked by Budget Mobile until the contractual obligations have been met.

Budget Mobile is a phone program designed for individuals who are low income and need a phone to help with scheduling appointments, keeping in touch with friends and family or to have in case of emergencies. Budget Mobile used to be one of the options for the Lifeline Free Government Phone program, however, it is no longer a partner in the program. If you have a Budget Mobile phone and need to switch to a different Lifeline provider, you will need to unlock your phone. How do you unblock your Budget Mobile phone and get a PUK code? You can contact customer service here for assistance, and you can read the steps below to unlock your phone.

What is a PUK Code?

PUK (sometimes called a PUC) is an acronym for Personal Unblocking Key (Code) that is designed to reset a PIN (personal identification number) used in smart phones when the PIN is lost or forgotten. You can get the PUK code from Budget Mobile by calling customer service here and requesting a new unblock code to reactivate your phone.

Unblocking Your Budget Mobile Phone

In order to make your Budget Mobile phone network free and unblocked, you will need to follow the steps below:

  1. First you will need to know your phone's International Mobile Equipment Identity (IMEI) code. This code, which is usually 15 digits, is used to identify the device and pair it to networks. You can usually find this code under the battery on your phone or on the packaging the phone came in.
  2. Once you have an IMEI, which is needed to unlock or unblock your phone, you will need to contact customer service here. The customer service rep will be able to provide the unblock code and directions on how to untether the phone from the Budget Mobile network.

Take Note

If the phone is still under contract, the Budget Mobile may refuse to give an unblock or PUK code to you when you call. Once the contract obligations have been met, then you can get an unblock code and switch to a new provider with your current device.

Contacting Budget Mobile customer service is the quickest and easiest way to get a PUK code and unblock your mobile device. Contact Budget Mobile here for further assistance.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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