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Brooks Brothers Customer FAQ

Top Answers & How-to Guides

What is Brooks Brothers's Phone Number?

The question we are asked most often is about how to talk to Brooks Brothers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Brooks Brothers Customer Questions

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Gift Cards

How Do I Check the Balance on My Brooks Brothers Gift Card?

To check your balance, visit your Brooks Brothers account and enter the appropriate email address and password. Once you sign...
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How Do I Request a Refund to a Gift Card from Brooks Brothers?

If you bought something with a Brooks Brothers gift card and need to return it, you can get the price refunded to your gift...
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How Do I Buy a Gift Card from Brooks Brothers?

Visit its website and follow the instructions to purchase a gift card from Brooks Brothers. Click the Gift Cards link. You can...
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How Do I Send Someone a Brooks Brothers Gift Card?

You can easily send anybody a Brooks Brothers gift card. You can buy a physical gift card online and arrange to have it...
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How Do I Use My Brooks Brothers Gift Card for My Purchase?

You can redeem traditional gift cards online, at any Brooks Brothers physical store or by phone. To redeem a gift card, select...
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What Do I Do If My Brooks Brothers Gift Card Balance Won't Load?

If you used the Brooks Brothers gift card balance check tool but it won't display the right balance, there are a few ways you...
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Size and Customization

What is Brooks Brothers' size guide and how can I use it?

Brooks Brothers provides a detailed size guide on its website to assist customers in finding the right fit for men's clothing...
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Can I custom order or tailor items from Brooks Brothers?

Brooks Brothers does provide options for customization and tailoring, particularly through their made-to-measure program for...
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Rewards and Policies

Does Brooks Brothers have a loyalty or rewards program?

Brooks Brothers has a loyalty program called the Brooks Brothers Rewards Program, which allows members to earn points on...
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What is Brooks Brothers' policy on gift returns and exchanges?

Brooks Brothers offers a generous gift return and exchange policy, permitting returns of unworn items within approximately...
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Shipping and Sustainability

What is the shipping policy for international orders from Brooks Brothers?

Brooks Brothers has a varied shipping policy for international orders based on destination, offering standard and expedited...
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Does Brooks Brothers offer any sustainable or eco-friendly products?

Brooks Brothers is making strides towards sustainability by incorporating eco-friendly materials like organic cotton and...
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We look to the Brooks Brothers issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Brooks Brothers issues reported to GetHuman
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