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Brooks Customer FAQ

Top Answers & How-to Guides

What is Brooks's Phone Number?

The question we are asked most often is about how to talk to Brooks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Brooks Customer Questions

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Returns and Exchanges

How do I return or exchange a product?

The process for returning or exchanging a Brooks product is generally simple. Customers should review the return policy on the...
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What is the Brooks return policy?

Brooks' return policy allows returns within thirty days of purchase, provided items are unused and in original packaging....
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Can I cancel or modify my order after it has been placed?

Brooks processes orders swiftly, making cancellations or modifications challenging once confirmed. Customers should act quickly...
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What is Brooks' policy on defective items?

Brooks has a customer-friendly policy for defective items, encouraging returns for products with manufacturing flaws. Customers...
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Order Information

How can I track my order?

To track an order from Brooks, customers will receive a confirmation email with a tracking number and a link to the carrier's...
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Does Brooks offer international shipping?

Brooks does provide international shipping, but options can vary depending on the product and destination. It is recommended...
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What payment methods does Brooks accept?

Brooks accepts several payment options including major credit cards like Visa and MasterCard, digital wallets such as PayPal,...
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Are there any discounts or promotions available?

Brooks often has discounts and promotions that vary by season, events, and locations. To find current deals, it is advisable to...
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Product Information

What products does Brooks offer?

Brooks is recognized for a diverse array of athletic products, especially running shoes tailored for various runners with...
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What is Brooks' warranty policy?

Brooks has a warranty policy that safeguards customers against defects in materials and craftsmanship but does not cover normal...
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Do you have a physical store location where I can try on Brooks products?

Brooks does not have its own stores, but their products are available at authorized retailers including specialty running and...
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What sizes are available for Brooks products?

Brooks provides a diverse selection of sizes for both footwear and apparel. Footwear typically ranges from women's size 5 to 12...
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How do I properly care for my Brooks footwear?

Properly caring for Brooks footwear involves regular cleaning to enhance durability and performance. Users should wipe the...
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Are there special edition or limited release products?

Brooks frequently offers special edition and limited release products featuring distinct designs or technologies, often in...
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