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What is the cancellation and refund policy for award flights?

Asked 2 years ago
The cancellation and refund policy for award flights with British Airways - Executive Club can vary depending on the specific circumstances, including the type of ticket purchased and the fare class of the award flight. Generally, if a member cancels an award flight, the Avios points used for booking the flight can be re-deposited into the member's account, but this is subject to certain terms and conditions. For most standard award flights, if a member cancels the booking more than 24 hours before the scheduled departure, the Avios points are typically refunded with no penalty. However, cancellations made within 24 hours of departure may incur a fee. It is also important to note that the taxes, fees, and charges paid at the time of booking are generally non-refundable, even if the award flight is canceled. British Airways - Executive Club also offers different types of award tickets, such as the Economy Reward flight or Business Class Reward flight, and the rules for cancellations may differ among these as well. Members should be aware that specific promotional fares may come with unique cancellation terms. For the most up-to-date information regarding specific award flight cancellations and refund policies, it is advisable to visit the British Airways - Executive Club website, where detailed information can usually be found. Being informed about one’s booking conditions is key to making the best decisions regarding award flights.
Answered Jun 17th 2025

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