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Blue Mercury Customer FAQ

Top Answers & How-to Guides

What is Blue Mercury's Phone Number?

The question we are asked most often is about how to talk to Blue Mercury customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Blue Mercury Customer Questions

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Store Information

Where are Blue Mercury stores located?

Blue Mercury stores are situated throughout the United States, primarily in urban and affluent areas. Customers can use the...
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What skincare lines do you carry at Blue Mercury?

Blue Mercury offers a wide variety of skincare brands suited for different skin types and concerns. Popular lines include Dr....
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Shipping and Returns

Do you offer international shipping?

Blue Mercury mainly caters to customers in the United States and currently lacks a formal international shipping policy....
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What is your return policy?

Blue Mercury offers a flexible return policy that allows most unused items to be returned within thirty days, provided they are...
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Can I track my order?

Customers can generally track their orders from Blue Mercury via the website and receive an email confirmation with tracking...
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Can I cancel or modify my order?

Customers can modify or cancel their orders with Blue Mercury only within a limited time frame after placing them. Changes may...
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Consultations

Do you offer gift wrapping services?

Blue Mercury does not highlight gift wrapping services on their site but local stores may offer this, especially during...
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Do you offer consultations for skincare or makeup?

Blue Mercury potentially offers skincare and makeup consultations depending on the store's location and services. Their beauty...
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Payment and Promotions

What payment methods do you accept?

Blue Mercury accepts a range of payment options, including major credit cards like Visa and MasterCard, as well as digital...
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Are there any current promotions or discounts available?

Blue Mercury regularly updates their promotions and discounts, which can vary frequently. For the latest deals, visit their...
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Are there seasonal discounts available on certain products?

Blue Mercury frequently has seasonal promotions and discounts on various products, especially during holidays or special...
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Product Information

Are your products cruelty-free?

Blue Mercury prioritizes animal welfare by offering many cruelty-free cosmetics and skincare products. Customers can find...
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Do you offer samples of your products?

Blue Mercury generally offers product samples for customers to try before buying, though availability may vary by product and...
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What should I do if I have an allergic reaction to a product?

In cases of an allergic reaction to a Blue Mercury product, stop using it immediately and assess the severity of symptoms like...
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