What is your return policy?

Blue Mercury has a customer-friendly return policy that aims to ensure satisfaction with its products. Generally, most unopened and unused items can be returned within thirty days of the purchase date. This allows customers to take their time and ensure that they are happy with their choices. To be eligible for a return, it is important that the items are in their original packaging, complete with any seals or tags intact. Makeup products are often sensitive to hygiene standards, therefore, returns for opened products may have specific conditions. In addition, there may be exceptions to the policy for certain items, such as gift cards or personalized products, which typically cannot be returned once purchased. Customers who wish to return an item may need to initiate the process by visiting the specific sections on the Blue Mercury website related to returns and exchanges. This section often provides detailed instructions on how to proceed, which can include printing return labels and packaging items correctly to avoid damage during transit. It is always a good idea to check the most current and detailed information on the Blue Mercury website. Doing so will provide clarity on any updates or specific conditions that may pertain to returning products. Overall, Blue Mercury's return policy reflects a commitment to customer satisfaction while also promoting responsible purchasing practices.