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Blue Cross and Blue Shield (FLA) Customer FAQ

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What is Blue Cross and Blue Shield (FLA)'s Phone Number?

The question we are asked most often is about how to talk to Blue Cross and Blue Shield (FLA) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Blue Cross and Blue Shield (FLA) Customer Questions

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Insurance Plans

What health insurance plans are offered by Blue Cross and Blue Shield (FLA)?

Blue Cross and Blue Shield (FLA) offers various health insurance plans including individual and family coverage, Medicaid and...
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What is the difference between HMO and PPO plans offered by Blue Cross and Blue Shield (FLA)?

HMO and PPO plans from Blue Cross and Blue Shield (FLA) serve distinct needs. HMO plans require a primary care physician and...
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What is the cost of health insurance through Blue Cross and Blue Shield (FLA)?

The cost of health insurance with Blue Cross and Blue Shield of Florida can vary widely depending on several factors, including...
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Coverage and Services

What is the coverage area of Blue Cross and Blue Shield (FLA)?

Blue Cross and Blue Shield (FLA) offers health insurance primarily throughout Florida, covering urban and rural areas. They...
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Are prescription drugs covered by Blue Cross and Blue Shield (FLA)?

Prescription drug coverage is usually included in Blue Cross and Blue Shield (FLA) plans, but specifics vary by individual...
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What services require prior authorization from Blue Cross and Blue Shield (FLA)?

Blue Cross and Blue Shield (FLA) requires prior authorization for certain medical services, including advanced imaging,...
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What is the process for finding out if a procedure is covered?

To determine if a procedure is covered by Blue Cross and Blue Shield of Florida, it is important to refer to the individual...
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Using Insurance

Can I use my Blue Cross and Blue Shield (FLA) insurance when traveling out of state?

Blue Cross and Blue Shield (FLA) generally offers out-of-state coverage, especially for PPO plan members who have access to a...
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How do I find a doctor or hospital in the Blue Cross and Blue Shield (FLA) network?

To locate a doctor or hospital in the Blue Cross and Blue Shield (FLA) network, visit their official website and use the...
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Claims and Billing

How do I appeal a denied claim with Blue Cross and Blue Shield (FLA)?

To appeal a claim denial with Blue Cross and Blue Shield (FLA), review the explanation of benefits for specific reasons, gather...
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What should I do if I receive a bill for a covered service?

If a bill is received for a covered service, the individual should carefully review the bill to confirm coverage under their...
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Member Services

How can I request a summary of my benefits?

Members of Blue Cross and Blue Shield of Florida can request a benefits summary through the online portal by logging into their...
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Is there a wellness program available for members of Blue Cross and Blue Shield (FLA)?

Blue Cross and Blue Shield (FLA) offers wellness programs to help members achieve health goals, featuring resources like health...
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