What should I do if I receive damaged equipment?

If a customer receives damaged equipment from BioSurplus, the first step is to carefully assess the extent of the damage. It is important to document the condition of the equipment upon arrival. Taking clear photographs of the damage is advisable, as this will provide evidence that may be useful during any further discussions. Once the condition has been documented, customers should refer to the BioSurplus return policy, which outlines the procedures for handling damaged items. This policy typically contains specific instructions regarding how to report damage, the time frame in which to do so, and any forms that may need to be filled out as part of the claims process. After reviewing the return policy, it is beneficial to reach out to BioSurplus to report the issue formally. While I cannot provide the exact means of contact, customers can usually find the appropriate contact information on the main web page of BioSurplus. In many cases, companies like BioSurplus prioritize customer satisfaction and may offer options such as replacement equipment, repairs, or refunds depending on the individual situation and the nature of the damage. Therefore, acting promptly is essential to ensure a satisfactory resolution.