Updated September 11, 2025

Bikerhiway.com Customer FAQ

Recent Bikerhiway.com Customer Questions

Help me with my Bikerhiway.com customer service issue

Ordering and Payments

How do I place an order?

To place an order on Bikerhiway.com, visit the site, choose your desired items, and add them to your cart. After reviewing your...

What payment methods do you accept?

Bikerhiway.com accepts major credit cards like Visa and MasterCard, as well as PayPal for secure transactions. Other payment...

Can I track my order?

Bikerhiway.com generally enables order tracking by providing a tracking number through email after shipment. Customers can...

How long does it take to process an order?

Order processing times at Bikerhiway.com usually take a few business days but may vary based on items, inventory, and busy...

Can I cancel or change my order after it has been placed?

Bikerhiway.com allows modifications or cancellations of orders within a limited time frame, depending on order status and items...

What is your return policy?

Bikerhiway.com has a customer-friendly return policy that permits returns of unworn and unused items within about thirty days,...

What if the item I received is damaged or defective?

If you receive a damaged or defective item from Bikerhiway.com, it is best to refer to their website for return and exchange...

Can I trade in my old gear for store credit?

Bikerhiway.com does not have a formal trade-in program for old gear, but you might find promotions or discounts on new items by...

Do you offer international shipping?

Bikerhiway.com acknowledges the demand for international shipping for motorcycle gear. The specifics, like countries serviced...

Are there any restrictions on the items I can purchase?

Bikerhiway.com provides a diverse selection of motorcycle gear, but local laws may impose restrictions on certain items such as...

What are the best practices for shipping motorcycle gear?

To ship motorcycle gear effectively, it's important to package items securely using protective materials like bubble wrap, and...

Are there any discounts or promotions available?

Bikerhiway.com often has varying discounts and promotions, especially during holidays and events. Customers are encouraged to...

Do you offer gift cards?

Bikerhiway.com does provide gift cards, which allow customers to give motorcycle enthusiasts the freedom to choose their...

What safety certifications do your motorcycle gear products have?

Bikerhiway.com offers motorcycle gear with various safety certifications, including DOT and ECE for helmets and CE for...

How do I care for and maintain my motorcycle gear?

Maintaining motorcycle gear is crucial for its durability and performance. Regularly inspect for damage, clean according to the...

How can I ensure the correct sizing of apparel when ordering?

To ensure proper sizing when ordering apparel from Bikerhiway.com, it is best to refer to the sizing chart on the product page,...

Are there community events or meetups sponsored by Biker Hiway?

Biker Hiway promotes community among motorcycle lovers and may host or sponsor events like rallies and gatherings. These...

Do you offer a subscription service for gear replacements?

Bikerhiway.com does not have a subscription service for gear replacements, but they offer a variety of motorcycle gear for...

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