What is your return policy for defective items?

Basequipment.com understands that occasionally items may arrive defective or not meet expectations. Their return policy generally allows customers to return defective items for a full refund or exchange. It is important for customers to initiate the return process within a specified time frame after receiving the item, which is usually indicated on the website. To return a defective item, customers typically need to ensure that it is in its original packaging and include all accessories, instruction manuals, and any other materials that came with the product. Customers should carefully follow the return instructions provided on the website to facilitate a smooth process. Once the return is received and inspected, a refund or exchange will generally be processed in a timely manner, depending on the circumstances of the return. For the most accurate information and specific instructions regarding the return of defective items, it is always beneficial to consult the current return policy available on the Basequipment.com website. This will provide the most up-to-date details regarding time frames, conditions, and any specific requirements that may apply.