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Banana Republic Customer FAQ

Top Answers & How-to Guides

What is Banana Republic's Phone Number?

The question we are asked most often is about how to talk to Banana Republic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Banana Republic customer service, get an answer now.

Recent Banana Republic Customer Questions

i put in wrong email with my order

We're sorry to hear you've entered the wrong email address with your order. Unfortunately, once an order is placed we are unable to change the email associated. However, this won't affect your order from being processed. You'll just miss out on the order confirmation email and shipping updates. If you need information about your order, we recommend going to the Banana Republic website, click on "Check Order" at the bottom of the page, and fill in your order information. That should allow you to keep track of your order.
Asked Mar 19, 2024 10:50 PM

Help me with my Banana Republic customer service issue

Gift Card Management

How Do I Check the Balance on My Banana Republic Gift Card?

Visit your account to check the balance of a Banana Republic gift card. Sign in if you get a prompt. If you don't have an...

How Do I Request a Refund to a Gift Card from Banana Republic?

Go to My Orders section of the website if you want to request a refund to your Banana Republic gift card. Click on Request...

How Do I Buy a Gift Card from Banana Republic?

Customers can buy traditional gift cards and eGift cards from Banana Republic. To purchase a card, go to the gift cards page on...

How Do I Send Someone a Banana Republic Gift Card?

There are two primary ways to send a gift card from Banana Republic to someone you love. The easiest way is to send an...

How Do I Use My Banana Republic Gift Card for My Purchase?

Banana Republic gift cards don't expire and you can redeem up to five gift cards per transaction. To redeem the card, type in...

What Do I Do If My Banana Republic Gift Card Balance Won't Load?

If you're having difficulty getting the Banana Republic gift card balance check tool to display the correct balance, you may be...

How Do I Check My Banana Republic Gift Card Balance?

Keeping up with your Banana Republic gift card balance is easy. You can check the balance online, through the retailer's mobile...

Is there a limit to the number of gift cards I can use for a single purchase?

Banana Republic generally permits the use of multiple gift cards in one purchase, but there may be limits depending on the...

Can I use my Banana Republic gift card to purchase items online?

Yes, Banana Republic gift cards can be used for online purchases. During checkout, users can enter the gift card number and...

What is the expiration policy for Banana Republic gift cards?

Banana Republic gift cards usually do not expire, allowing flexibility in usage. However, inactivity fees may apply if the card...

Returns and Refunds

How Do I Return an Item to Banana Republic?

If you need to return something you purchased at Banana Republic for a refund, the process is very easy. You can make the...

What is Banana Republic's return policy?

Banana Republic has a return policy that allows customers to return or exchange items within thirty days of purchase. Returned...

Can I return items purchased online to a Banana Republic store?

Items bought online from Banana Republic can usually be returned to a physical store. Customers should bring proof of purchase,...

How long do I have to return an item to Banana Republic?

Banana Republic generally allows returns within 45 days for a full refund, although items bought during sales may have unique...

How long does it take to receive a refund to a gift card?

The timeframe for receiving a refund to a gift card from Banana Republic usually ranges from five to seven business days after...

Shipping and Payment

What payment methods does Banana Republic accept?

Banana Republic accepts a wide range of payment options including major credit cards like Visa and MasterCard, and debit cards...

Does Banana Republic offer international shipping?

Banana Republic does offer international shipping to select countries, but availability can vary based on location. Customers...

Can I use my Banana Republic gift card at other affiliated stores?

Banana Republic gift cards are generally only used at their stores or online, but may sometimes be accepted at other Gap Inc....
We look to the Banana Republic issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Banana Republic issues reported to GetHuman
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