© GetHuman Inc.

Baltimore Metro Customer FAQ

Top Answers & How-to Guides

What is Baltimore Metro's Phone Number?

The question we are asked most often is about how to talk to Baltimore Metro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Baltimore Metro customer service, get an answer now.
Contact Baltimore Metro customer service

Recent Baltimore Metro Customer Questions

Help me with my Baltimore Metro customer service issue

Services Offered

What services does Baltimore Metro offer?

Baltimore Metro, part of the Maryland Transit Administration, provides bus, light rail, and subway services to help navigate...
Read more

What are the operating hours of the Metro?

Baltimore Metro operating hours vary by line and day, generally from around 5:00 AM to midnight on weekdays, with reduced...
Read more

How can I get real-time updates on Metro schedules?

To receive real-time updates on Baltimore Metro schedules, individuals can visit the official website, which offers tracking...
Read more

How can I find route information?

To access route information for Baltimore Metro, users can visit the official website, where they find interactive maps,...
Read more

Travel Information

How do I find the nearest Metro station?

Finding the nearest Metro station in Baltimore can be done using the MTA's official website, which contains interactive maps...
Read more

What to do if my train is delayed?

In case of a train delay with Baltimore Metro, it is advisable to remain calm and check the website or app for real-time...
Read more

Payment and Fare

How can I pay for my fare?

Baltimore Metro provides multiple convenient fare payment methods for its services. Users can utilize the CharmPass mobile app...
Read more

Are there any discounts available for seniors or students?

Baltimore Metro provides reduced fares for seniors and students to enhance accessibility. Seniors aged sixty-five and older...
Read more

What is the contactless payment option?

Baltimore Metro offers contactless payment through the CharmCard, a reusable card for bus and light rail fares. Riders can load...
Read more

Do you offer a monthly pass option?

Baltimore Metro provides a monthly pass that allows unlimited travel on buses and light rail, making it ideal for regular...
Read more

Can I use my Metro card on other transportation services?

In Baltimore, Metro cards are usually specific to each transportation service, like buses and light rail, and do not allow fare...
Read more

Accessibility and Safety

Are pets allowed on the Metro?

Baltimore Metro generally permits small pets in carriers that are easy to transport and well-ventilated, but larger animals are...
Read more

Are the Metro trains accessible for individuals with disabilities?

The Baltimore Metro trains are designed for accessibility, featuring low floors for easy boarding and stations equipped with...
Read more

What is the policy on lost and found items?

Baltimore Metro has a clear policy for lost and found items aimed at helping riders recover misplaced belongings. Passengers...
Read more

What should I do in case of an emergency on the Metro?

In an emergency on Baltimore Metro, remain calm and listen to announcements from staff. Exit the train or bus swiftly and...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!