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How do I return an item?

Asked 2 years ago
Returning an item to Ballard Designs is a straightforward process. Customers who wish to return a product may typically have a specific time frame in which to do so, which is often detailed in the return policy found on their website. Generally, items must be in their original condition, unused, and in the original packaging to qualify for a return. To initiate the return, customers should locate their order information. It might be helpful to review the return instructions provided on the website, as they may outline any necessary forms or return labels to include. Additionally, customers often have the option of processing the return online through their order history on the Ballard Designs website. Once the return is shipped, it is advisable to retain proof of postage until the return is processed. Refunds typically take some time to be reflected in the original payment method after the return is received and inspected. For the most accurate guidance, it is always recommended to check the current web page for specific return policies and procedures.
Answered Jul 27th 2025

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