What is the difference between Atlassian Jira Software and Jira Service Management?

Atlassian offers different products tailored to specific needs, with Jira Software and Jira Service Management being two of the most prominent options. The primary distinction between them lies in their intended use cases and target audiences. Jira Software is primarily designed for software development teams. It provides functionalities that help in project management, tracking issues, and facilitating agile methodologies like Scrum and Kanban. It allows teams to plan sprints, create user stories, and monitor progress through customizable boards and reports. This tool is ideal for developers and project managers who aim to streamline their development process and improve overall efficiency. On the other hand, Jira Service Management is focused on IT service management and customer service teams. It offers features that support managing service requests, incidents, changes, and problems in an organization. With built-in service level agreements, customizable workflows, and a self-service portal for users, it is geared towards providing support and maintaining service operations. This product is particularly beneficial for teams that need to manage IT requests from both internal and external users effectively. While both tools share a common platform and can integrate well with each other, the choice between Jira Software and Jira Service Management ultimately depends on the specific needs of the team in question. It can be helpful to refer to the Atlassian website for more detailed comparisons and guidance based on particular requirements.