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Apple Music Customer FAQ

Top Answers & How-to Guides

How do I Contact Apple Music Customer Service?

The question we are asked most often is about how to talk to Apple Music customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Apple Music offer a personalized music recommendation feature?

Yes, Apple Music does offer a personalized music recommendation feature called "For You." This feature analyzes your music preferences...
Ask any question you have about Apple Music customer service, get an answer now.

Recent Apple Music Customer Questions

how to get an apple account reinstated

To get your Apple Account reinstated, first, visit iforgot.apple.com and follow the instructions to reset your password. If this does not work, you might need to contact Apple Support. Once your account is reactivated, you can access Apple Music by heading to the Music app on your device, or visiting the Apple Music website. Log in using your Apple ID and you should be able to access your music and playlists as before. Please note, if your account was disabled due to a violation of terms and conditions, reinstatement may not be possible, and a new account may need to be created.
Asked Mar 19, 2024 12:07 AM

Help me with my Apple Music customer service issue

Cost

How much does Apple Music cost?

Apple Music offers different pricing options based on individual or family plans. For individual users, Apple Music costs $9.99 per...

Offline Listening

Can I download songs and listen to them offline?

Yes, Apple Music provides the option to download songs and listen to them offline. This feature allows subscribers to save their favorite...

Devices

How many devices can I use Apple Music on?

You can use Apple Music on multiple devices. With an Apple Music subscription, you can access the service on up to ten devices using...

Difference

What is the difference between Apple Music and iTunes?

Apple Music and iTunes are both music-related services offered by Apple, but they serve different purposes. iTunes is primarily a media On the other hand, Apple Music is a subscription-based music streaming service that offers access to a vast catalog of songs, playlists, and curated recommendations. It enables users to stream music on demand, create personalized playlists, and listen to various radio stations. While iTunes focuses on managing and purchasing individual media files, Apple Music provides a comprehensive streaming experience with additional features like personalized recommendations and access to exclusive content. It offers a seamless music ecosystem where users can stream, discover new tracks, and access their personal library, making it a more comprehensive music solution compared to iTunes alone....

Family Sharing

Can I share my Apple Music subscription with my family members?

Yes, you can share your Apple Music subscription with your family members using Family Sharing. With this feature, you can add up to...

Compatibility

Do I need an Apple device to use Apple Music?

No, you do not need an Apple device to use Apple Music. Apple Music is a music streaming service that can be accessed on a variety...

Audio Quality

Can I stream music in high quality on Apple Music?

Yes, you can stream music in high quality on Apple Music. Apple Music offers a subscription plan called "High-Fidelity Lossless" which...

Free Trial

Can I try Apple Music for free before subscribing?

Yes, Apple offers a free trial period for Apple Music. New users can enjoy a generous three-month trial, allowing them to experience...

Pricing Plans

Are there student or family pricing plans available for Apple Music?

Yes, Apple Music offers both student and family pricing plans. The student subscription is available at a discounted rate for eligible...

Playlists

Can I create playlists and share them with others on Apple Music?

Yes, you can create playlists and share them with others on Apple Music. Creating playlists is simple and allows you to curate a collection...

Subscription Cancelation

What happens to my downloaded music if I cancel my Apple Music subscription?

If you decide to cancel your Apple Music subscription, all the music you have downloaded and saved for offline listening will no longer...

Recommendation Feature

Does Apple Music offer a personalized music recommendation feature?

Yes, Apple Music does offer a personalized music recommendation feature called "For You." This feature analyzes your music preferences...
We look to the Apple Music issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple Music issues reported to GetHuman
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