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Apple Music Customer FAQ

Top Answers & How-to Guides

How do I Contact Apple Music Customer Service?

The question we are asked most often is about how to talk to Apple Music customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Apple Music customer service, get an answer now.

Recent Apple Music Customer Questions

how to get an apple account reinstated

To get your Apple Account reinstated, first, visit iforgot.apple.com and follow the instructions to reset your password. If this does not work, you might need to contact Apple Support. Once your account is reactivated, you can access Apple Music by heading to the Music app on your device, or visiting the Apple Music website. Log in using your Apple ID and you should be able to access your music and playlists as before. Please note, if your account was disabled due to a violation of terms and conditions, reinstatement may not be possible, and a new account may need to be created.
Asked Mar 19, 2024 12:07 AM

Help me with my Apple Music customer service issue

Pricing and Plans

How much does Apple Music cost?

Apple Music has various subscription plans as of October 2023, including an individual plan at approximately ten dollars...

Can I try Apple Music for free before subscribing?

Apple Music provides a free trial for new users lasting three months, allowing them to experience the service without charges....

Are there student or family pricing plans available for Apple Music?

Apple Music provides student and family pricing plans tailored to different users. The student plan offers discounts for...

What happens to my downloaded music if I cancel my Apple Music subscription?

When an individual cancels their Apple Music subscription, any downloaded music from the service becomes inaccessible. However,...

Music Features

Can I download songs and listen to them offline?

Users with an active Apple Music subscription can download songs for offline listening. By selecting the download button next...

What is the difference between Apple Music and iTunes?

Apple Music and iTunes serve different functions within Apple's music framework. Apple Music is a subscription service for...

Can I share my Apple Music subscription with my family members?

Apple Music allows users to share their subscription with up to six family members through the Family Sharing feature. Each...

Can I stream music in high quality on Apple Music?

Apple Music does provide high-quality streaming options, including lossless audio for improved sound detail and clarity. Users...

Can I create playlists and share them with others on Apple Music?

Apple Music provides the capability for users to create and share playlists with others. Users can curate their favorite songs...

Does Apple Music offer a personalized music recommendation feature?

Apple Music features a personalized music recommendation service that enhances user experience by employing advanced algorithms...

Device Compatibility

How many devices can I use Apple Music on?

Apple Music supports usage on multiple devices, allowing access on up to ten devices with five able to stream at the same time....

Do I need an Apple device to use Apple Music?

Apple Music does not require an Apple device for access; it works on various platforms like Android devices, Windows computers,...
We look to the Apple Music issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple Music issues reported to GetHuman
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