What should I do if I receive a defective product?

If you receive a defective product from Air-N-Water.com, the first step is to carefully review the return policy detailed on their website. This policy typically outlines the steps customers should take when dealing with defective items. Generally, it is advisable to contact customer service directly to report the issue. Be prepared to provide specific information about the product, including the order number, the nature of the defect, and any relevant photographs, if applicable. This information will help facilitate a smoother resolution process. After contacting customer service, it is important to follow their instructions, which may include returning the defective product for inspection. Most companies, including Air-N-Water.com, will provide guidelines on how to return items, including any required packaging and shipping details. Ensure that you keep a copy of any correspondence you have regarding the defect, as well as tracking information for any returned items, to ensure there is a record of your return. Once you return the defective product, the company typically processes your request for a replacement or refund according to their established timelines. If you have further questions during this process, referencing the customer service section on their website might provide additional resources or guidelines to assist you.