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Aereo.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Aereo.com Customer Service?

The question we are asked most often is about how to talk to Aereo.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the requirements for using Aereo's service?

To utilize Aereo's services, users must have a stable internet connection, compatible devices, and be in a supported geographic...

Can I share my Aereo account with others?

Aereo's terms state that accounts are for individual use only, and sharing login details may lead to suspension or termination....
Ask any question you have about Aereo.com customer service, get an answer now.
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Recent Aereo.com Customer Questions

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Pricing and Payment

How much does Aereo's service cost?

Aereo provides multiple pricing plans that vary based on service features like the number of streams, cloud storage, and...
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Is there a free trial period for Aereo?

Aereo does not provide a standard free trial period, but it occasionally has promotions that might include trial offers....
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What payment methods does Aereo accept?

Aereo supports multiple payment methods, primarily allowing payments through major credit cards like Visa, MasterCard, and...
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Content and Features

What channels are available on Aereo?

Aereo provides a selection of channels that mainly includes major broadcast networks like ABC, CBS, NBC, and FOX, along with...
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Can I record shows on Aereo?

Aereo.com once allowed users to record shows through a cloud-based DVR, letting them access content on various devices....
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How long are recordings stored on Aereo?

Aereo usually keeps recordings for about thirty days, after which they are automatically deleted and no longer accessible....
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Is there a limit to how many recordings I can make on Aereo?

Aereo allows users to record live television with limits based on account storage capacity. Users receive cloud storage for...
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Does Aereo offer live streaming services?

Aereo provides live streaming services that allow users to watch over-the-air television channels online. This includes...
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Device Compatibility

Can I watch Aereo on multiple devices?

Aereo allows streaming on multiple compatible devices as long as users maintain an active account. This accessibility means you...
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Can I watch Aereo outside of the United States?

Aereo services are intended for users in the United States only, due to licensing agreements. Accessing Aereo from outside the...
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Is Aereo available on all devices and platforms?

Aereo aims to be compatible with various devices and platforms, including smartphones, tablets, smart TVs, and web browsers on...
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Technical Support

Do I need a cable or satellite subscription to use Aereo?

Aereo operates independently of traditional cable or satellite services, allowing users to stream live television over the...
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What happens if my internet connection is slow or unreliable?

When using Aereo, a slow or unreliable internet connection can lead to issues like buffering, poor video quality, or streaming...
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What should I do if I experience technical difficulties with Aereo?

If technical issues arise while using Aereo, you can troubleshoot by checking your internet connection, refreshing the page, or...
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Account Management

What are the requirements for using Aereo's service?

To utilize Aereo's services, users must have a stable internet connection, compatible devices, and be in a supported geographic...
Read more

Can I share my Aereo account with others?

Aereo's terms state that accounts are for individual use only, and sharing login details may lead to suspension or termination....
Read more
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