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Adore Me Customer FAQ

Top Answers & How-to Guides

How do I Contact Adore Me Customer Service?

The question we are asked most often is about how to talk to Adore Me customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Adore Me customer service, get an answer now.
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Recent Adore Me Customer Questions

You charged me and I did make a purchase. What is going on?

If you were charged but did not make a purchase, there could be a few reasons for this. It might be a pending transaction that will be resolved soon, or it could be a charge related to a membership fee or a previous order. Please check your account for details on transactions and order history. If there’s still concern, please refer to the most up-to-date contact information provided on this page for further assistance.
Asked Mar 6, 2025 12:27 PM

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Payments and Discounts

What payment options are accepted on Adore Me?

Adore Me provides various payment methods for a convenient shopping experience, including major credit cards, PayPal, and...
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Can I use multiple promo codes on a single order?

Adore Me usually permits only one promo code per order, preventing the combination of multiple discounts. It is advisable to...
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Is there a loyalty program or rewards system on Adore Me?

Adore Me has a rewards program that allows customers to earn points through purchases and other activities. These points can be...
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How do I apply a promo code to my Adore Me order?

Customers can easily apply a promo code during Adore Me's checkout process by entering it in the designated field and clicking...
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Shipping and Tracking

Can I track my order?

Adore Me offers a reliable order tracking system that sends a confirmation email with tracking details after purchase....
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What is Adore Me's shipping policy?

Adore Me has a flexible shipping policy, offering standard shipping in three to five business days and expedited options in one...
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Does Adore Me offer international shipping?

Adore Me provides various shipping options, including some availability for international shipping, which may differ based on...
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Returns and Exchanges

What is Adore Me's return policy?

Adore Me’s return policy allows customers to return items within thirty days for a refund or exchange, as long as the items are...
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Can I exchange an item for a different size or color?

Adore Me permits size or color exchanges for items in original condition, provided they are not final sale. Customers should...
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What should I do if I receive a damaged or defective item?

When a customer receives a damaged or defective item from Adore Me, they should first review the return policy on the website...
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Size and Fit

Are the products on Adore Me true to size?

Adore Me provides a variety of sizing options and many find their items true to size, but fit may vary by style. They offer a...
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What is the sizing guide for Adore Me products?

Adore Me offers a detailed sizing guide for lingerie, swimwear, and activewear, including measurements for bust, waist, and...
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Gifting and Feedback

How can I provide feedback about my experience with Adore Me?

Customers can share feedback about their Adore Me experiences through various channels, including feedback forms, product...
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Can I purchase Adore Me products as a gift?

Adore Me products can indeed be purchased as gifts, offering various lingerie, sleepwear, and loungewear. Customers can choose...
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Are there any subscription services available on Adore Me?

Adore Me does have a VIP Membership program that provides exclusive member benefits, including discounts, personalized...
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We look to the Adore Me issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Adore Me issues reported to GetHuman
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