What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Adore Me, the first step is to review the return policy, which is typically available on the website. It is important to check the time frame for reporting any issues, as this may vary. Generally, customers are encouraged to take clear photographs of the damaged or defective item, as this documentation can be helpful in resolving the issue. Next, customers should gather any relevant order information, such as the order number or details about the purchased item, to facilitate the resolution process. Adore Me usually provides instructions for returning items, whether through an online portal or by other means specified on their site. After preparing the necessary information, customers can follow the outlined return process to request a replacement or a refund. If specific questions arise or additional assistance is needed, the website typically has contact information and resources to help guide customers through the process. It is always advisable to act promptly to ensure a smooth resolution for any concerns regarding damaged or defective items.