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Active.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Active.com Customer Service?

The question we are asked most often is about how to talk to Active.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I create an account on Active.com?

Yes, it is possible to set up an account on Active.com, which enables users to access various services. The registration...

What payment methods are accepted on Active.com?

Active.com generally accepts various payment methods, including major credit cards like Visa and MasterCard, debit cards, and...
Ask any question you have about Active.com customer service, get an answer now.

Recent Active.com Customer Questions

I am not able to register myself & my husband for the 2024 Corona del Mar Fun Run, using pre-April1 prices

We're sorry for the inconvenience you're experiencing. Pricing for Active.com events typically shift based on the date. If you're attempting to register for the 2024 Corona del Mar Fun Run at pre-April 1 prices and the date is past April 1, unfortunately, you will not be able to take advantage of those prices. Prices commonly increase closer to the event date, hence, early registration is usually rewarded with lower prices. It's essential to check the registration deadlines and pricing tiers for each event as they may vary. Such details are generally found on the event's registration page.
Asked Mar 30, 2024 8:36 PM

Help me with my Active.com customer service issue

Event Registration

How do I register for an event on Active.com?

To register for an event on Active.com, users should visit the site and search for the event they want. After finding it, they...

Does Active.com charge a fee for event registration?

Active.com typically requires a fee for event registration, which varies by event based on factors like type, location, and...

What is the refund policy for events listed on Active.com?

The refund policy for events on Active.com varies by organizer and event. Specific details are given during registration, so...

How can I change or cancel my registration for an event?

To change or cancel an event registration on Active.com, users should log into their account and check the "My Events" section...

Services and Features

What services does Active.com provide?

Active.com provides a variety of services for sports and fitness, including event registration, payment management, and...

What fitness resources are available on Active.com?

Active.com offers an extensive array of fitness resources including articles on training, nutrition, and mental wellness. Users...

What features are available in the Active.com mobile app?

The Active.com mobile app provides diverse features, including event searches and registrations, personalized recommendations,...

Event Search and Promotion

What types of events can be found on Active.com?

Active.com showcases a diverse array of events to suit various interests, including sporting events like running and cycling,...

How do I search for events in my area on Active.com?

To find events in your area on Active.com, go to the website, use the search bar to enter the type of event and your location,...

Can I use Active.com to promote my own events?

Active.com serves as a platform for event organizers to promote and manage their events effectively, providing tools to create...

Account and Payment

Can I create an account on Active.com?

Yes, it is possible to set up an account on Active.com, which enables users to access various services. The registration...

What payment methods are accepted on Active.com?

Active.com generally accepts various payment methods, including major credit cards like Visa and MasterCard, debit cards, and...

Contact and Support

How does Active.com protect my personal information?

Active.com takes data security seriously, using encryption and adhering to regulations like the GDPR and CCPA to protect...

How do I contact the event organizer through Active.com?

To reach an event organizer on Active.com, visit the event's page where you can typically find a "Contact Organizer" button or...

Volunteer Opportunities and Restrictions

Are there age restrictions for events listed on Active.com?

Age restrictions for events on Active.com differ based on the event organizer's rules. Participants should check the...

How do I find volunteer opportunities through Active.com?

Active.com provides several resources for discovering volunteer opportunities related to sports and events. By visiting the...
We look to the Active.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Active.com issues reported to GetHuman
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