What should I do if I receive a defective item?

If an individual receives a defective item from ALDO, there are several steps that can be taken to address the situation effectively. First, it is important to gather all relevant information regarding the item, such as the order number, purchase date, and any details about the defect itself. This information will be useful when initiating a return or exchange. Next, the individual should carefully review the return policy provided on the ALDO website. ALDO has specific guidelines regarding defective items, including time frames for returns and methods for submitting requests. Typically, items need to be returned within a certain period, and they should be in their original packaging if possible. Once the necessary information has been compiled and the return policy has been reviewed, it is advisable to reach out to ALDO's customer service through the appropriate channels detailed on their current website. This may include filling out a return form or contacting customer service directly for assistance. By following these steps, individuals can ensure that they address the issue of a defective item efficiently and in accordance with ALDO's policies.