ADP Payroll and Benefits Customer FAQ

Supporting documentation for dependent coverage typically includes proof of dependency, such as a birth certificate, adoption paperwork, or marriage certificate. This documentation verifies the relationship between the employee and the dependent. Specific requirements may vary based on the plan, so it’s important to review the guidelines provided for your particular benefits plan.

If you're having trouble accessing your account to retrieve your W-2, make sure you're using the correct login credentials. If you continue to experience issues, there may be temporary system maintenance or an account lockout. You can find the most up-to-date contact information right here on this page to reach out to customer support for further assistance with your account access.

A pending account verification for your paycheck may occur if there are discrepancies in your account information or if additional verification is needed to comply with financial regulations. This process ensures that all details are accurate and secure before funds are disbursed. It is important to review any notifications you may have received regarding your account status or verification process.

To view your pay stub, log in to the ADP portal using your user ID and password. Once logged in, navigate to the "Pay" section where you can access your pay stubs.

If your account is locked, you'll need to reset your account access before you can update your bank information. Once your access is restored, you can log in to your ADP account and navigate to the direct deposit section to update your bank details.