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24diamonds, Inc. Customer FAQ

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How do I Contact 24diamonds, Inc. Customer Service?

The question we are asked most often is about how to talk to 24diamonds, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 24diamonds, Inc. Customer Questions

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Order Tracking

How do I track my order?

To track an order from 24diamonds, Inc., locate the tracking number in your confirmation email. Use this number on the...
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Can I cancel or modify my order after it has been placed?

After placing an order with 24diamonds, Inc., customers can usually cancel or modify it if they act quickly, before the order...
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Shipping and Returns

Do you offer international shipping?

24diamonds, Inc. does offer international shipping, but specifics such as countries and fees can differ. Customers should visit...
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What is your return policy?

24diamonds, Inc. allows returns within 30 days as long as items are unused and in original packaging. Some custom items may not...
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Payment and Discounts

What are the payment options available?

Customers at 24diamonds, Inc. usually have several payment options, including credit/debit cards and PayPal for secure...
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Are there any discounts or promotions available?

24diamonds, Inc. frequently provides discounts and promotions, such as seasonal sales and newsletter offers. Customers should...
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Customization and Upgrades

Can I customize or personalize my jewelry order?

Customers can personalize their jewelry orders at 24diamonds, Inc. by choosing different stones, settings, sizes, and designs....
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Can I request a special design for my jewelry?

Customers often inquire about custom jewelry designs at 24 Diamonds, Inc., which is recognized for fine craftsmanship. They...
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Do you offer an upgrade policy for purchased diamonds?

24 Diamonds, Inc. has an upgrade policy that allows customers to exchange their original diamond for a new one of the same or...
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Product Information

Are all your diamonds ethically sourced?

24 Diamonds, Inc. is dedicated to ethical sourcing and evaluates suppliers to ensure strictly followed guidelines. They comply...
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What is the warranty period for your products?

The warranty period for products from 24diamonds, Inc. typically lasts one year from the purchase date, covering manufacturing...
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Do you provide appraisals for diamond jewelry purchases?

24 Diamonds, Inc. does not offer appraisals for diamond jewelry. Customers are advised to seek independent appraisal services...
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How often do you update your inventory?

24diamonds, Inc. frequently updates its inventory to provide the latest fine jewelry and diamonds. The timing varies based on...
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What educational resources do you provide about diamonds?

24diamonds, Inc. offers educational resources to aid customers in understanding diamonds better. Their website covers the 4...
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