How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Symantec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 after the prompt.
Here is how our research team describes the way the Symantec phone system greets you: Please tell me how I can assist you?
Below are some clips we've found from Symantec's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes.
Thank you for calling customer support for Norton.
I am able to understand brief sentences. Please tell me what I can assist you with today."
Excerpt from a call with Symantec
Saturday, January 13, 2024 9:07 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Norton customer support. Your call today may be recorded to help us improve our service.
If you are calling about the recent AT and T breach, please clearly say AT and T data breach.
If you are calling about the recent Omni Hotel and Resort breach, please clearly say hotel data breach when asked for your reason for call.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with Symantec
Monday, April 22, 2024 4:32 PM
What are the hours and when should I call?
Symantec operates the call center for this 800-441-7234 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Symantec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Symantec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Symantec is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Symantec
In summation, the best day to call Symantec is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Symantec staffs the call center well on Friday.
Why Customers Call Symantec
If you have time to do a bit of reading before you call Symantec, we recommend you read over some of our problem-specific articles.
Symantec is a leading cybersecurity company, globally recognized for its innovative solutions and services. With a rich history spanning several decades, Symantec is committed to protecting individuals and organizations from ever-evolving cyber threats. It offers a range of products, including advanced threat protection, endpoint security, cloud security, and email security. Symantec's solutions leverage cutting-edge technologies, such as artificial intelligence and machine learning, to detect and prevent cyber attacks, data breaches, and identity theft. By effectively safeguarding valuable data and digital assets, Symantec enables customers to confidently navigate the digital world. Additionally, Symantec provides comprehensive support and guidance to help customers optimize their security posture and implement best practices. With its extensive industry expertise, Symantec enables businesses and individuals to stay one step ahead in the battle against cybercrime.
Symantec Endpoint Protection and Symantec Norton Antivirus are both security solutions offered by Symantec. However, they cater to different needs. Symantec Endpoint Protection is designed for businesses and organizations, providing comprehensive security for endpoints such as desktops, laptops, and servers. It offers features like advanced threat protection, device control, network security, and centralized management, making it suitable for larger networks and IT environments.
On the other hand, Symantec Norton Antivirus is targeted towards individual users and home users. It offers essential protection against viruses, malware, ransomware, and online threats. Norton Antivirus includes features such as real-time protection, reliable virus scanning, safe web browsing, and secure online transactions.
While both products are developed by Symantec, their focus and feature sets differ to address the security needs of different users. Organizations with extensive IT infrastructure should opt for Symantec Endpoint Protection, while Norton Antivirus is ideal for individuals and home users seeking reliable antivirus protection.
Symantec offers a wide range of products to address various cybersecurity needs. Their flagship product is Norton antivirus software, designed to protect against viruses, malware, and online threats across multiple devices. Symantec Endpoint Protection provides advanced defense for businesses, combining threat prevention, detection, and response capabilities. Small businesses can utilize Norton Small Business, offering comprehensive security and privacy features. For enterprise-level protection, Symantec offers Integrated Cyber Defense, a suite of solutions that safeguard organizations from the evolving threat landscape. Symantec Web Security Service provides cloud-delivered web protection, while Symantec Email Security.cloud protects against email threats like spam and phishing. Additionally, Symantec offers Data Loss Prevention, Information Centric Encryption, and VIP Access Manager to address specific security concerns. These products collectively ensure robust cybersecurity for individuals, small businesses, and large enterprises.
Click the link above to get answers to just about any Symantec customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Symantec, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble logging into camera: "I'm trying to hook up my camera but unable to log into the app, it's asking me for an account number that I don't have."
- From a call lasting 15m 7s , Mar 15, 2024 3:35 PM
Account assistance: "I need help with my Symantec account."
- From a call lasting 2m 29s , Feb 22, 2024 6:49 PM
Issues with VIP number: "My VIP number is not working and I cannot sign in since yesterday."
- From a call lasting 7m 9s , Jan 13, 2024 9:07 PM
More Symantec Customer Service Contacts
There are of course other ways to contact Symantec customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Symantec provides this option.
Symantec, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Symantec customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Symantec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Symantec agent. This phone number is Symantec's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-441-7234 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Symantec first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Symantec has 2 phone numbers. It's not always clear what is the best way to talk to Symantec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Symantec. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Symantec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.