Verizon Wireless Phone Number

Call Verizon Wireless customer service faster with GetHuman

  • Calls Verizon Wireless's Customer Service department
  • The average hold time is 11m
  • Hours are Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, and Device Support.
  • Reach a live Verizon Wireless agent: Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line.
  • What you hear when you call: Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.

Calling Verizon Wireless Customer Care at 800-922-0204

Nov 10, 2023

This number is only useful if you happen to be a Verizon customer, as it's the direct line to the Verizon assistant. When you call, If you are a Verizon customer, you're immediately greeted by the assistant and told that your number has been validated by the fact that you've called from a Verizon number. The system explains that should you need to further validate your number, you'll be asked to do so later in the call.

I initially asked the system if I could check my account balance, and the system confirmed that my last bill had been paid on time. I then asked when my next bill was due, and it provided the applicable due date and confirmed that it would be the same date each month.

I followed by asking how long my contract was for, and the system told me that it could send me a link with a copy of my two most recent bills to the number I was calling from. If I wanted, I could also request a paper copy of either of my two most recent bills, which would likely take up to 10 days to receive by mail. I declined to do that and asked if I could check whether I was eligible to upgrade to a new phone.

The system told me it could not verify my eligibility because I was not listed as the account owner. I could ask to be added as the account owner, or I could go back to a previous menu or the main menu. I asked to go to the main menu; however, the system hung up on me upon making that request.

Overall, I thought there were some good things and some bad things with this call. On the plus side, I had no problem getting answers to simple questions about my account, and the system was able to verify who I was rather easily. On the other, the system can't give you much information beyond the basics unless you're considered the account owner, and if you aren't yet a customer, it doesn't offer any help. It's also not very helpful to have the system hang up when you try to go back to the main menu, even if there is no wait to talk to the system.

I'd only recommend calling this number if you happen to already be a Verizon customer, as it can't help anyone who isn't. Even then, I'd only call for the most basic information, as it's not an extensive system and doesn't provide any kind of menu to help you get new information.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Fraudulent email saying I suspended service
Vortex phone lost si mm card would like to know if this company is who my account is with
Late payment on ***-***-****
Returned a faulty phone cord and haven’t got credit
My Verizon notification keeps saying payment failed but when check the app it said paym...
Verizon is on my AT& T iPhone!
Dropped calls and locked up phone
upgrade to iphone ** pro on one of my lines
I want to upgrade my phone
I have * lines and I pay ** dollars more for * of the * lines and I want to know why
How to call Verizon Wireless

Verizon Wireless Customer Phone Number 800-922-0204 - Stats

Phone number to dial800-922-0204
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-7pm, Sat-Sun 8am-5pm EST
Best time to dial8:15am
Average wait11 minutes
Current wait15 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, facebook, twitter
Quality of communication55%
Quality of help72%
Customer votes2,268
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless's Best Toll-Free/800 Customer Phone Number

This is Verizon Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless agent. This phone number is Verizon Wireless's Best Phone Number because 179,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, Device Support and other customer service issues. The Verizon Wireless call center that you call into has employees from New York, New Jersey, Georgia, India and is open Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST according to customers. In total, Verizon Wireless has 7 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Verizon Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Verizon Wireless, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Verizon Wireless Customer Service page for more information.
Verizon Wireless Customer Service

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