Toll-free · Mon-Sun 6am–12am ET · Use this number for support in Canada · Thanks for calling Turo. Please note this call will be recorded for quality assurance purposes. For English, press 1. Your feedback matters. Please stay on the line after this call to take a brief survey. If you have an existing account with Turo, press 1. If you are new to Turo, press 2.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Turo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2, then follow prompts.
Here is how our research team describes the way the Turo phone system greets you: Your feedback matters. Please stay on the line after this call to take a brief survey. If you have an existing account with Turo, press 1. If you are new to Turo, press 2.
What are the hours and when should I call?
Turo operates the call center for this 415-965-4525 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 591 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Turo is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 591 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Turo
In summation, the best day to call Turo is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Turo staffs the call center well on Wednesday.
Why Customers Call Turo
If you have time to do a bit of reading before you call Turo, we recommend you read over some of our problem-specific articles.
Turo is a peer-to-peer car-sharing marketplace that revolutionizes the way people rent vehicles. The process is simple: car owners list their vehicles on the platform, specifying availability dates, pricing, and guidelines. Renters search for cars based on location, desired features, and budget. Once a car is selected, they submit a booking request to the owner, who can accept or decline it. Turo provides insurance coverage to both owners and renters to ensure seamless transactions. After booking confirmation, renters meet the owner at a designated location to pick up the car. They have the freedom to enjoy the car for the designated rental period. Turo also offers optional delivery and drop-off services for added convenience. At the end of the rental, renters return the car and leave a review, while the owner receives payment from Turo. It's a safe, efficient, and user-friendly platform for both car owners and renters.
Turo's cancellation policy allows users to cancel their reservation without any penalty up to 24 hours before the scheduled start time. However, if the cancellation occurs within 24 hours of the rental's start time, a fee equivalent to 50% of the trip’s price will be charged. In case of cancellations made after the start time, customers will be responsible for the full trip cost. To cancel a reservation, users can visit their Turo account or contact Turo customer support for assistance. Exceptions to the cancellation policy might be considered on a case-by-case basis in situations out of the renter's control, such as severe weather conditions, accidents, or emergencies. Detailed information regarding cancellations can be found in Turo's terms of service.
To rent a car on Turo, several requirements must be met. Firstly, you must be at least 18 years old, with some hosts setting a higher age requirement. Secondly, you should possess a valid driver's license, either from your home country or an international driver's license. Additionally, you must have at least 30 days of driving experience if you are under 25 years old. It is crucial to provide accurate and up-to-date contact information, including a mobile phone number, to communicate with the host. Lastly, some hosts may require a security deposit or a screening process, which involves verifying your identity and driving record. Meeting these requirements will ensure a seamless car rental experience on Turo.
Click the link above to get answers to just about any Turo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Turo Customer Service Contacts
There are of course other ways to contact Turo customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Turo will reply our your email.
Conclusion and closing notes
This is Turo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turo agent. This phone number is Turo's best phone number because 3,546 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 415-965-4525 include Account Access, Make a Booking, Dispute a Charge, Report a Driver, Complaint About an Order and other customer service issues. Rather than trying to call Turo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Turo has 5 phone numbers. It's not always clear what is the best way to talk to Turo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Turo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.