Southwest Airlines Baggage/Luggage Problems Phone Number

888-202-1024
Toll-free·Calls Baggage/Luggage Problems·See main phone number & contact info
Q:How do I talk to a human at this number?
A:Press 5, and 0 OR Press 2 then 1
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #2 most popular Southwest Airlines phone number out of 3. Click below to go back to the main customer service number and other contact information:
Southwest Airlines's main customer service phone number

More Southwest Airlines Customer Phone Numbers

800-435-9792 - Customer Service
Main phone number · Toll-free · Say, "Something else" at the first menu and again at the second menu. · Which best describes why you are calling? Please say "Rapid Rewards" or press 1. Make a new reservation or press 2. Change an existing reservation or press 3. Flight status or press 4. Or calling for another reason, press 5
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800-445-5764 - Rapid Rewards
Toll-free · Calling this Southwest Airlines number should go right to a real human being · Rapid Rewards - Please say your date of birth associated with your Rapid Rewards number.
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How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Southwest Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5, and 0 OR Press 2 then 1
Here is how our research team describes the way the Southwest Airlines phone system greets you: Baggage services and support - Do you have a claim number for luggage that has been delayed by 6 days or more? Say yes or no.

What are the hours and when should I call?

Southwest Airlines operates the call center for this 888-202-1024 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 27,068 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Airlines is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 27,068 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Southwest Airlines is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southwest Airlines staffs the call center well on Monday.

My Experience Calling Southwest Airlines at this Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 29, 2024

Calling this number should only be used if you actually have an issue with getting your bags. Otherwise, there are better numbers to call to get assistance with questions from Southwest.

That's because this number is dedicated entirely to lost baggage and damaged baggage. When I called, I was promptly informed that I had reached Southwest's baggage services and asked if I had a claim number for my baggage. If I did, I could go to Southwest's website and enter my information there to check the status of my claim.

When I didn't enter anything, I was then asked if it had been more than five days since my bag had been lost or damaged. I entered no, and the system said that it would connect me to the next available representative. Within two minutes, I was connected to Mark, who clearly and pleasantly asked how he could assist and who he had the pleasure of speaking with. I ended the call there because I didn't feel it would be right to waste his time with a nonexistent baggage issue on a line dedicated to bag claims, nor did I want to provide a name for a nonexistent baggage claim.

Based on what I did evaluate, I thought this was a quick and easy process to get questions with your bags resolved. I didn't have to wait longer than a minute, and getting through the automated menu was a breeze. If I did have an issue with baggage claim from Southwest, I would not hesitate to use this number for assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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