Samsung Phone Number

Call Samsung customer service faster with GetHuman

  • Calls Samsung's Customer Service department
  • The average hold time is 22m
  • Hours are Mon-Sun 8am-12am EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Repair Request, Device Support, Track an Order, Refund a Charge, and Account Access.
  • Reach a live Samsung agent: Press 0 then 0. Then press 1 at every prompt until you are transferred to a rep
  • What you hear when you call: If you're calling for samsung.com, order support, or product purchase, press 1. For anything else, please stay on the line.

Calling Samsung Customer Care at 800-726-7864

Dec 5, 2023

Calling Samsung's 800-726-7864 phone number required a bit of a runaround. For some reason, the company's voice recognition system isn't very accurate. Also, in my opinion, the automated assistant's voice is unclear. For a leading tech company, Samsung really needs to work on its customer service. 

My husband has a Samsung phone. It's about a year old but the touchscreen is starting to be very finicky. It still works, but sometimes it acts like there's water under the glass and jumps around. My primary goal was to find out if this was a known problem. If it's a known problem, then I wanted to see what Samsung would do to help me figure it out.

Samsung makes a lot of products, and people probably call daily for help with their devices and services. With that type of large customer service demand, you'd think the company would improve its interface.

When I called, the system thanked me for calling Samsung and, apparently, recognized my phone number because the voice assistant said, "I see you called recently about your tablet. Are you calling us back regarding that?" I said no, and it replied, "No worries, what can we do to assist you today?" I replied, "Talk about my Samsung phone." At first, it didn't understand me and I had to repeat myself, and then it asked, "Is the model of your phone a flip, fold, or something else?"

This time, I said "something else" three times, and it was like I was talking into the air. Eventually, the voice assistant said, "Unfortunately, we were unable to capture the product you needed help with. To ensure we can connect you to the right agent, please choose from the following options. For any mobile product, such as phones, earbuds, tablets, or watches, press 1. For any appliances, such as fridges, washers, or dryers, press 2. For any home entertainment devices, such as Blu-Ray players, TVs, or home theater systems, press 3. For devices such as Chromebooks or monitors, press 4. For Samsung Pay, press 5. For Samsung business products, press 6."

I pressed 1 for phones. Then, it gave me another array of options I could have skipped if it had listened, which were: "For fold or flip models, press 1. For all other phones, press 2. For tablets, press 3. For Galaxy buds or watches, press 4. For everything else, press 5." This is where it started to get hard to hear. It sounded like the voice assistant was under water, and through this muddled speech, it said I would be transferred to an agent. 

At some point, it asked if I wanted to text a representative (I said no), and then, something about a survey (also said no). Finally, I got connected to an agent after about a minute of that gibberish who spoke clearly enough and was able to help me troubleshoot the issue.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Samsung Customer Phone Number 800-726-7864 - Stats

Phone number to dial800-726-7864
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-12am EST
Best time to dial8:15am
Average wait22 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, email, web
Quality of communication86%
Quality of help67%
Customer votes4,091
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Samsung's Best Toll-Free/800 Customer Phone Number

This is Samsung's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung agent. This phone number is Samsung's Best Phone Number because 82,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-726-7864 include Repair Request, Device Support, Track an Order, Refund a Charge, Account Access and other customer service issues. The Samsung call center that you call into has employees from California, South Carolina, Vietnam, India, North Carolina, Canada and is open Mon-Sun 8am-12am EST according to customers. In total, Samsung has 3 phone numbers. It's not always clear what is the best way to talk to Samsung representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Samsung?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Samsung, including live chat and email and their website / help desk. Visit our Samsung Customer Service page for more information.
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