A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #4 most popular Prometric phone number out of 5. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 2 at the first menu. Must choose option 1-4, then wait on line until transferred to a representative. · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Toll-free · Calling this Prometric number should go right to a real human being · To reach your party directly, press 1. To reach your party by name, press 2. For candidate services, testing and registration, press 3. For additional services, remain on the line.
Toll-free · For Enroll Agent Testing · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Prometric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 2
Here is how our research team describes the way the Prometric phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2.
Below are some clips we've found from Prometric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that collects and processes candidate personal data only for the purpose of registering scheduling, and administering tests and processing test results on behalf of our clients, the test sponsor for your test.
Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam and other exam services provided to you and the test sponsor.
We have taken appropriate measure to ensure that your personal data is secure.
This process is necessary to administer a test, and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you are acknowledging that you understand and agree to the policy set out in the Prometric Privacy Policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder before leaving to the testing center.
While we do our very best to ensure a smooth testing experience from time to time, Internal or external factors may cause your exam to be rescheduled.
We will contact you via email if this situation occurs.
If you would like to hear the Prometric security message, press one.
If you would like to bypass the security message, press two."
Excerpt from a call with Prometric
Thursday, April 11, 2024 7:42 PM
What are the hours and when should I call?
Prometric operates the call center for this 800-853-6769 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,533 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prometric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prometric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Prometric is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 3,533 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Prometric is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Prometric staffs the call center well on Friday.