A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #2 most popular Kaiser Permanente - California phone number out of 2. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0. · Request medicine for a positive COVID test: press 1; otherwise, stay on the line to speak with someone.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kaiser Permanente - California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then enter medical record number
Here is how our research team describes the way the Kaiser Permanente - California phone system greets you: Please briefly tell me the reason for your call.
Below are some clips we've found from Kaiser Permanente - California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Kaiser Permanente.
Please hang up and dial nine one one.
Hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
Please briefly tell me the reason for your call."
Excerpt from a call with Kaiser Permanente - California
Wednesday, March 27, 2024 5:23 PM
What are the hours and when should I call?
Kaiser Permanente - California operates the call center for this 800-464-4000 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,006 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - California is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 2,006 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Kaiser Permanente - California is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kaiser Permanente - California staffs the call center well on Thursday.
Why call this Kaiser Permanente - California number?
Below is a sample of recent calls to Kaiser Permanente - California, and their purpose. Are any of these similar to the reason you are trying to call?
Providing Medicare number: "I have my Medicare number, can I give it to you?"
- From a call lasting 15m 30s , Mar 27, 2024 5:23 PM