Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Indiegogo will reply our your email.
As a last, sometimes only, resort- Indiegogo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Indiegogo?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Indiegogo, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Indiegogo is a leading crowdfunding platform that connects people with innovative ideas to a global community of backers. It serves as a platform where creators and entrepreneurs can raise funds for their projects and bring them to life. Indiegogo offers a user-friendly interface, allowing project creators to create campaigns, share their stories, and set funding goals. Backers can then support these campaigns by contributing funds to help turn those ideas into reality. Indiegogo provides a space for campaigns across various categories, from tech and design to film and social impact, attracting a diverse range of creators and backers. With a global reach, Indiegogo empowers individuals and communities to come together and support ideas that matter to them.
Indiegogo operates as an online crowdfunding platform that helps individuals and organizations bring their creative projects to life. The process is simple and comprises of three key steps. Firstly, creators create a campaign by setting a funding goal and a deadline. They then outline their project, rewards for contributors, and share their story with the world. Secondly, people who support a project, known as backers, contribute funds. Backers can choose any campaign they find interesting and pledge money in exchange for rewards. Finally, if a campaign reaches or exceeds its funding goal by the deadline, funds are collected and made available to the campaigner, minus a fee. However, if the goal is not met, no funds are collected, and backers are not charged anything. Indiegogo also provides a range of additional features and services to support campaigners in marketing and managing their campaigns effectively.
The fees for using Indiegogo vary depending on the type of campaign you are running. For campaigns that reach their funding goal, Indiegogo charges a 5% platform fee on the total funds raised. Additionally, payment processing fees apply, which generally range from 2.9% to 3.5% + $0.30 per transaction. These fees cover the costs of running the platform, providing customer support, and processing payments securely. In case your campaign doesn't reach its goal, Indiegogo charges a 5% platform fee, but the payment processing fees are refunded. It's important to note that additional fees may apply for optional add-ons, such as using InDemand or accessing other Indiegogo services. However, the fees are transparently displayed during the campaign creation process, allowing users to have a clear understanding of the costs involved.
Click the link above to get answers to just about any Indiegogo customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Can I get a real live person at this phone number?
Even though this Indiegogo number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Leave a message for a call back
Conclusion and closing notes
This is Indiegogo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Indiegogo agent. This phone number is Indiegogo's best phone number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Indiegogo customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 866-641-4646 for, including Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer support issues. The Indiegogo call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Indiegogo has 1 phone number. It's not always clear what is the best way to talk to Indiegogo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Indiegogo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Indiegogo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.