A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #3 most popular Fidelity Investments phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 1 (Customer). Next, say, "Representative." Say, "Representative," again. · Enter your net benefits username if you have one or enter your social security number followed by the pound key.
Toll-free · Ignore prompt for social security number; press ### · Enter your net benefits username if you have one or enter your social security number followed by the pound key.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fidelity Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0. For help with ATM and debit cards
Here is how our research team describes the way the Fidelity Investments phone system greets you: Please enter your 16-digit card number that is imprinted on the card.
What are the hours and when should I call?
Fidelity Investments operates the call center for this 800-323-5353 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fidelity Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fidelity Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fidelity Investments is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 2,208 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Fidelity Investments is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Fidelity Investments number, but it is also the day with the shortest hold times.