Experian Phone Number

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  • Calls Experian's Customer Service department
  • The average hold time is 20m
  • Hours are Mon-Fri 8am-5pm PST
  • The best time to call is 8:30am
  • Popular issues for this call center: Correct Reporting, Cancel Subscription, Account Access, Remove Credit Freeze, and Refund a Charge.
  • Reach a live Experian agent: Press 2 then 2 then 1 then 3
  • What you hear when you call: Please say or enter your social security number.

Calling Experian Customer Care at 800-493-1058

Dec 27, 2023

Reaching a customer service representative when calling Experian for any kind of credit report question is a difficult process. I recently called Experian to speak with someone seeking advice for improving my credit score but was never connected to a live agent. Instead, the call was disconnected after repetitive recordings sending me to Experian's website for assistance.

Upon calling, the automated system directs you to enter your Social Security number for identity verification, followed by a second authentication using either your ZIP Code or street number. I was guided to enter all three numbers before the automated system asked my reason for calling. The recording directs you to say in a few words exactly what you need.

Without any specific menu options, I said the words 'raise credit score,' but the system misheard me and thought I wanted information about freezing my credit file. This led to a recording telling me I could freeze my credit file to prevent creditors from accessing my information and could unfreeze my account by visiting Experian's website. After providing me with the web link, the call hung up with no options to return to the main menu.

I called again, going through the same verification process with my personal information. This time, I said the words 'credit score,' which led the automated system to ask if I'd like instructions over the phone to receive my credit report or to be directed to the website. Neither of these choices was what I wanted, so I attempted to reach an agent by saying 'customer service.'

The automated recording recognized my request but, rather than transfer me to a customer service rep, stated that I could choose from options including credit freeze, order a credit report or file a fraud claim. Again, I said the words 'customer service' since I needed none of these options, but the recording only acknowledged my request by saying that more information was needed. 

At this point, I was on the phone for at least 10 minutes attempting to reach someone or access a better choice. I said the words 'main menu,' which returned me to the same automated message asking if I'd like instructions over the phone for accessing my credit score information or via the website. A third attempt at saying 'customer service' led to a new automated recording indicating that the system could only transfer callers to specialists in limited circumstances, but I could press 1 for self-service. Apparently, my call wasn't considered one of those 'limited circumstances' that could be transferred. 

After pressing 1 led me nowhere but to the repetitive messages, I hung up the phone and visited the website as the automated system directed to find a long list of frequently asked questions. As I learned, it's a very trying process to speak with an Experian rep via phone, as their system seems set up for automated requests only. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I got a email from Chase Bank about a dark web alert on my credit Journey account. *It...
Potential fraud on Experian website
Experian offered to lower unnecessarily high bills associated with my bank account. Whe...
My name is Lora Soto im** blind in one eye .I tried calling Experian.They took ** dolla...
I can’t login my account
Fraudulent attempt to open Home Depot credit card account
Credit report has inaccurate information.
My Experian score is not reporting on my credit report ordered through my credit compan...
Issue with addresses on file
My information was changed on Experian. False information was put in its place and my p...
The Experian score is not reported on my credit report ordered through my credit compan...
Need to un freeze my acc.
You're end is my prob. You won't hel me resolve my prob.
Want to un freeze won't allow me
Need to refreeze credit report !! Identity theft

Experian Customer Phone Number 800-493-1058 - Stats

Phone number to dial800-493-1058
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm PST
Best time to dial8:30am
Average wait20 minutes
Current wait27 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email
Quality of communication76%
Quality of help41%
Customer votes76,487
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Experian's Best Toll-Free/800 Customer Phone Number

This is Experian's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Experian agent. This phone number is Experian's Best Phone Number because 258,954 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-493-1058 include Correct Reporting, Cancel Subscription, Account Access, Remove Credit Freeze, Refund a Charge and other customer service issues. The Experian call center that you call into has employees from Bulgaria, UK, Texas, Illinois and is open Mon-Fri 8am-5pm PST according to customers. In total, Experian has 8 phone numbers. It's not always clear what is the best way to talk to Experian representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Experian?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Experian. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Experian, including email and their website / help desk. Visit our Experian Customer Service page for more information.
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