A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Monday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.
This is the #4 most popular American Express phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · When asked "How can I help you," say "Representative" (you will be asked twice). Say "Representative" again. Then press 0. Next, press #. When asked for "Account Number," press 0. · How can I help you today? (Respond to the question.)
Toll-free · Press 0 at each prompt, ignoring messages OR state your card number and hold for a representative. · Please tell me in a few words how I can help you. (Respond to the question.)
Toll-free · Use this number for getting help with American Express gift cards · Gift Card Customer Service Line - Please enter your 15-digit card number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Use this number for help with Merchant Services
Here is how our research team describes the way the American Express phone system greets you: Merchant Services Line - Please tell me why you are calling today. (Respond to the question.)
What are the hours and when should I call?
American Express operates the call center for this 800-528-5200 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 8,124 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Express is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 8,124 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call American Express is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Express staffs the call center well on Monday.