How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Alliant Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 3.
Here is how our research team describes the way the Alliant Energy phone system greets you: Is this an emergency or a downed power wire? Say "Yes" or press 1. Say "No" or press 2.
Below are some clips we've found from Alliant Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Alliant Energy.
Your call may be recorded for quality assurance.
Is this a life threatening emergency, such as a down wire or a gas odor?
Say yes or press one. Otherwise, say no or press two.
What's the ten digit phone number for the service address that you're calling about?"
Excerpt from a call with Alliant Energy
Monday, March 4, 2024 3:31 PM
They may ask your reason for calling (instead of a menu)
"Is that correct?
In a few words, tell me how I can help you today."
Excerpt from a call with Alliant Energy
Saturday, March 23, 2024 5:09 PM
They may ask you to say or enter information
"Say account number or press one, or say phone number or press two."
Excerpt from a call with Alliant Energy
Saturday, March 23, 2024 5:09 PM
They may need to look up your account
"Thank you for calling Alliant Energy.
Your call may be recorded for quality assurance. Is this a life threatening emergency?
Such as a down wire or a gas odor? Say yes or press one. Otherwise say no or press two.
I can look up your account two ways."
Excerpt from a call with Alliant Energy
Wednesday, March 20, 2024 4:16 PM
The first phone menu
"Thank you for calling Alliant Energy.
Your call may be recorded for quality assurance.
Is this a life threatening emergency such as a I didn't understand.
If you're experiencing a life threatening emergency, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Alliant Energy
Saturday, March 23, 2024 5:16 PM
What are the hours and when should I call?
Alliant Energy operates the call center for this 800-255-4268 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alliant Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alliant Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alliant Energy is Sunday.The most busy day to call is Monday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Alliant Energy is Friday.
Why call this Alliant Energy number?
Below is a sample of recent calls to Alliant Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Reconnection request for heat: "I paid, and I need your service tech to come back and unlock my meter so I can get heat going."
- From a call lasting 14m 22s , Apr 3, 2024 4:51 PM
Billing issue: "I was gonna pay my bill, but I got this somehow."
- From a call lasting 3m 27s , Apr 1, 2024 11:02 PM
Billing inquiry: "Question about my bill."
- From a call lasting 2m 35s , Mar 23, 2024 5:21 PM
Account balance inquiry: "Can you tell me my current account balance?"
- From a call lasting 1m 41s , Mar 23, 2024 5:19 PM
Billing inquiry: "And payment history."
- From a call lasting 2m 40s , Mar 23, 2024 5:16 PM
Billing inquiry: "Question about my bill?"
- From a call lasting 2m 7s , Mar 23, 2024 5:13 PM
Billing inquiry: "I have questions about my bill."
- From a call lasting 2m 8s , Mar 23, 2024 5:09 PM
Billing inquiries: "Questions about my bill."
- From a call lasting 2m 52s , Mar 20, 2024 4:16 PM
Billing payment inquiry: "Hi. My name is Lori Lee and I got a message that my card payment was declined, could you look up which card I used?"
- From a call lasting 35m 1s , Feb 5, 2024 4:16 PM
More Ways to Contact Alliant Energy Customer Service
There are of course other ways to contact Alliant Energy customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Alliant Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Alliant Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alliant Energy agent. This phone number is Alliant Energy's best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-4268 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Alliant Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alliant Energy has 1 phone number. It's not always clear what is the best way to talk to Alliant Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alliant Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alliant Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.