Toll-free·Calls Customer Service·Most popular Acorns number
Q:
How do I talk to a live human at Acorns?
A:Press 0
Q:
Does Acorns offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Monday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Acorns phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Acorns phone system greets you: Thank you for calling ACORNS. We look forward to growing with you. For quality and training purposes, this call is being recorded. For questions related to a locked account, press 1. For questions related to managing your account, including logging in, investment information, press 2. For questions related to your Acorns checking account, your Acorns debit card, or linking your external accounts, press 3. For questions related to tax documents, press 4. For questions related to our referral bonus programs, press 5. If you have questions regarding your Go Henry MasterCard debit card or Go Henry account, press 6. For all other inquiries, press 0 or stay on the line for the next available agent.
Below are some clips we've found from Acorns's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to a locked account, press one.
For questions related to managing please stay on the line for the next available advocate Or if you'd like to receive a callback, please press one now."
Excerpt from a call with Acorns
Thursday, January 11, 2024 8:15 PM
The first phone menu
"Thank you for calling Acorns. We look forward to growing with you.
For quality and training purposes, this call is being recorded.
For questions related to our referral bonus programs, press five.
If you have questions regarding your GoHenry Mastercard debit card or go to GoHenry account, press six.
For questions related to a locked account, press one.
For questions related to managing your account, including logging in and investment information, press two."
Excerpt from a call with Acorns
Thursday, March 28, 2024 4:45 PM
What are the hours and when should I call?
Acorns operates the call center for this 855-739-2859 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorns phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorns staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acorns is Wednesday.The most busy day to call is Monday, which averages 162% more phone calls by comparison.Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Acorns
In summation, the best day to call Acorns is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Acorns number, but it is also the day with the shortest hold times.
Why Customers Call Acorns
If you have time to do a bit of reading before you call Acorns, we recommend you read over some of our problem-specific articles.
Acorns users who need to recover their accounts must provide specific information to validate their ownership and may be asked to submit documents. Following specific instructions and steps can help users regain access quickly, but it can be a challenging process if certain details are forgotten or if an extra layer of security is not added. Technical errors or slow website response times can also hinder account recovery. Acorns' customer service department is available to assist users with problems.
Yes, your information is secure on Acorns. We prioritize the safety and confidentiality of our users' data. We employ advanced encryption technologies, including bank-level security measures, to protect your personal and financial information. Our systems are constantly monitored and updated to ensure the highest level of security. Moreover, Acorns uses secure servers and follows industry best practices to safeguard your account. We also offer multi-factor authentication and secure login procedures to further protect your information. Rest assured that we are committed to maintaining the privacy and security of your data to provide you with a worry-free investing experience.
Acorns users who find themselves locked out of their account can call customer support or visit the Acorns contact page to get help unlocking their account. Customer support can provide information regarding why the account has been frozen and give you instructions for unlocking the account. If you use the online contact form you can detail your issue and submit an email. Customer support will look up your account, find out why it's locked, and reply with the information needed to unlock the account.
Click the link above to get answers to just about any Acorns customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acorns, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with account verification: "I keep trying to verify my account with my driver's license but it's not accepting it."
- From a call lasting 3m 38s , Apr 8, 2024 9:52 PM
Verification document assistance: "I'm having trouble with verifying my driver's license on the app."
- From a call lasting 2m 31s , Apr 8, 2024 9:48 PM
Account access issue: "I was in the account earlier and then, you know, I couldn't get in, I they sent me the access code, I get in, and now it's like I'm not anywhere on there."
- From a call lasting 7m 11s , Mar 28, 2024 4:45 PM
Account closure and refund status: "I had to close my account suddenly and waiting for my money back, need to check into it."
- From a call lasting 13m 19s , Mar 26, 2024 10:53 PM
Inquiring about canceled account: "I just want to know where my money is I canceled everything shortly after I started."
- From a call lasting 4m 21s , Mar 26, 2024 10:39 PM
Debit card locked: "My debit card was locked while trying to do ads on Instagram and Facebook."
- From a call lasting 8m 46s , Mar 22, 2024 5:01 PM
Billing inquiry: "I set up how you guys supposed to take all the money, but I just see, like, they take over, like, twenty five and twenty dollars."
- From a call lasting 6m 9s , Mar 21, 2024 7:15 PM
Issues with account update: "You guys sent me a link to change my password, but it's telling me that my Social Security number is not right."
- From a call lasting 53m 29s , Mar 18, 2024 8:08 PM
Updating account information: "I'm trying to update my account information, like my phone number and address."
- From a call lasting 12m 3s , Mar 18, 2024 7:53 PM
Account recovery delay: "It's been over a month almost that supposed to be my account recover."
- From a call lasting 2m 40s , Mar 13, 2024 7:51 PM
Conclusion and closing notes
This is Acorns's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorns agent. This phone number is Acorns's best phone number because 16,614 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-739-2859 include Can't Redeem Money, Can't Make a Payment, Account Access, Trouble With the App, Cancel Account and other customer service issues. Rather than trying to call Acorns first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Acorns has 1 phone number. It's not always clear what is the best way to talk to Acorns representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acorns. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.