How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Westar Energy Inc phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
Here is how our research team describes the way the Westar Energy Inc phone system greets you: Please tell me in detail how I can help you.
Below are some clips we've found from Westar Energy Inc's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Evergy.
Please tell me in detail how I can help you.
I need a little more information to get you the help you need.
Do you need your account balance? To make a payment?
Help with setting up a payment plan, or just tell me in detail how I can help you with your account."
Excerpt from a call with Westar Energy Inc
Tuesday, January 2, 2024 6:39 PM
They may need the phone number on your account
"Thanks for calling Evergy.
Please tell me in detail how I can help you.
I can help you with your account number. First, I just need to confirm your account.
Please say or enter the phone number associated with your account."
Excerpt from a call with Westar Energy Inc
Tuesday, March 5, 2024 2:26 AM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Evergy.
Please tell me in detail how I can help you.
I'm having a hard time hearing you.
I need to ask you to please speak up just a little bit. Please tell me the reason for your call."
Excerpt from a call with Westar Energy Inc
Saturday, March 30, 2024 7:18 AM
The first phone menu
"Thanks for calling Evergy.
We are preparing for a potentially significant winter storm.
Please be aware that you may experience extended outages in your area.
For winter weather tips, please visit our website at evergy dot com.
Please tell me in detail how I can help you.
I can help you make a payment. How would you like to pay today?
To pay using a bank account, press one.
To use a debit or credit card, press two.
Or to cancel this transaction, press three."
Excerpt from a call with Westar Energy Inc
Monday, January 8, 2024 9:14 PM
What are the hours and when should I call?
Westar Energy Inc operates the call center for this 800-383-1183 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 140 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Westar Energy Inc phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Westar Energy Inc staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Westar Energy Inc is Sunday.The most busy day to call is Tuesday, which averages 725% more phone calls by comparison.Again, this is based on a sample of 140 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call Westar Energy Inc
In summation, the best day to call Westar Energy Inc is Thursday.
Why Customers Call Westar Energy Inc
If you have time to do a bit of reading before you call Westar Energy Inc, we recommend you read over some of our problem-specific articles.
At Westar Energy, we offer several convenient payment options for your bill. You can choose to pay online through our secure website or mobile app using a credit/debit card or by linking your bank account. We also provide the option to set up automatic payments, ensuring your bill is paid on time every month. If you prefer traditional methods, you can pay in person at one of our authorized payment locations or by mail using a check or money order. For added ease, we offer a pay-by-phone service, where you can call our automated system and pay using a credit/debit card. Whichever option you choose, we strive to make the payment process seamless and hassle-free for our valued customers.
With the Westar Energy Report Street Lights Out page, it's easy to report street lights outages. You will provide your name, address, and the pole number of the street light. If you don't know the pole number, tell customer support about the light location (street name, cross streets). Westar Energy will send technicians to fix the street light.
Click the link above to get answers to just about any Westar Energy Inc customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Westar Energy Inc, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting bill via email: "I was just trying to get a bill sent to my email."
- From a call lasting 5m 39s , Mar 20, 2024 1:40 PM
Account payment inquiry: "I just didn't know how much in the money I was paid towards my Westar bill in twenty twenty three."
- From a call lasting 3m 53s , Mar 19, 2024 9:36 PM
Billing inquiry: "I need to know what my bill is for that address, sir."
- From a call lasting 4m 26s , Jan 2, 2024 6:39 PM
More Westar Energy Inc Customer Service Contacts
There are of course other ways to contact Westar Energy Inc customer service besides the phone. Below we list the best ones, by medium.
Westar Energy Inc Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Westar Energy Inc, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Westar Energy Inc Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Westar Energy Inc customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Westar Energy Inc's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Westar Energy Inc agent. This phone number is Westar Energy Inc's best phone number because 1,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-383-1183 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Westar Energy Inc first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Westar Energy Inc has 2 phone numbers. It's not always clear what is the best way to talk to Westar Energy Inc representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Westar Energy Inc. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Westar Energy Inc. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.