The gethuman team is working with Microsoft, Nuance and other speech industry leaders to define a new gethuman standard for customer service phone applications. Our goal is to make it easier for consumers to deal with any company over the phone, through common sense standard ways that their systems should work.

As part of this standard, the gethuman team is defining a gethuman "earcon" (auditory icon), which is a very brief set of tones that gethuman-compliant phone systems can use to announce to callers that they are gethuman compliant, and thus should work as expected.

  1. Review the gethuman standard. This specifies how a customer service phone system should work.
  2. Use the gethuman discussion board to give your suggestions and to read ideas from other consumers and industry executives.
  3. Read the gethuman press release, the Microsoft press release, and the Wall Street Journal exclusive.
  4. Read Paul's keynote presentation at SpeechTEK.
  5. Listen to the gethuman earcon draft audio clips.

More info on the gethuman earcon is coming soon, including the process we will use for finalizing the standard, who will be involved, and how we will promote this to companies.

Reviews of companies from other GetHuman users

companywhat they sayhold time 
DirecTV "got a bill for direct tv and didnt ..." 102 mins -j..., 11 mins ago more »
Hewlett Packard Busine... "I called and after explaining the s..." 15 mins -d..., 1 hr ago more »
Starbucks Coffee "friendly service. Staff mskes it a ..." less than 1 min -l..., 2 hrs ago more »
EMC Mortgage "Horrible Customer service." 40 mins -m..., 2 hrs ago more »
EMC Mortgage "I was transferred back and forth be..." 40 mins -m..., 2 hrs ago more »

Did you know...

GetHuman works on your mobile phone

GetHuman.com is easy to use directly on your Internet-enabled phone.

When you visit on your cell phone, you'll find a version of the site that is fitted to a smaller screen. After all, you usually use your phone to call companies after visiting GetHuman.com, so we hope this helps you even more.




was this helpful? help others find GetHuman.com by clicking these social bookmarks: technorati
The GetHuman™ website is Copyright 2004-2010 by Paul M. English; Updated 30 Jul 2010, 12:01 AM




loading...
Link to this page:   close
From Edit menu, choose 'Copy', then paste in email, blog, or wherever you like