The gethuman earcon standard

The gethuman team is working with Microsoft, Nuance and other speech industry leaders to define a new gethuman standard for customer service phone applications. Our goal is to make it easier for consumers to deal with any company over the phone, through common sense standard ways that their systems should work.

As part of this standard, the gethuman team is defining a gethuman "earcon" (auditory icon), which is a very brief set of tones that gethuman-compliant phone systems can use to announce to callers that they are gethuman compliant, and thus should work as expected.

1. Review the gethuman standard. This specifies how a customer service phone system should work.
2. Use the gethuman discussion board to give your suggestions and to read ideas from other consumers and industry executives.
3. Read the gethuman press release, the Microsoft press release, and the Wall Street Journal exclusive.
4. Read Paul's keynote presentation at SpeechTEK.
5. Listen to the gethuman earcon draft audio clips.

More info on the gethuman earcon is coming soon, including the process we will use for finalizing the standard, who will be involved, and how we will promote this to companies.

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