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New Balance Customer Service
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FAQ
Updated
May 3, 2024
New Balance Customer FAQ
Top Answers & How-to Guides
What is New Balance's Phone Number?
The question we are asked most often is about how to talk to New Balance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What is the New Balance Rewards program?
The New Balance Rewards program is a loyalty program designed to reward customers for their purchases and brand loyalty. By joining...
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Order Tracking
How do I track my order?
To track your order, simply log in to your account on our website and navigate to the "Order History" section. From there, you will...
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Return Policy
What is New Balance's return policy?
New Balance has a customer-friendly return policy that allows you to return any unworn and undamaged product within 30 days of purchase...
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Can I return an item purchased online to a physical store?
Yes, customers can return items purchased online to a New Balance physical store. At New Balance, we understand that sometimes items...
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Store Locations
Where is the nearest New Balance store?
The nearest New Balance store can be found by using our Store Locator tool on our website. Simply enter your location, and our tool...
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Payment Methods
What are the accepted payment methods?
New Balance accepts various payment methods to ensure convenient and secure transactions. We offer the following accepted payment methods:...
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International Shipping
Do you offer international shipping?
Yes, New Balance offers international shipping to customers around the world. Whether you live in Europe, Asia, Africa, or any other...
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Sizing Chart
What is New Balance's sizing chart?
New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements...
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Customization Options
Do you offer customization options for shoes?
Yes, New Balance offers customization options for shoes. We understand that everyone has unique preferences and needs when it comes...
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Foot Comfort
Are New Balance shoes suitable for wide feet?
Yes, New Balance shoes are suitable for wide feet. New Balance offers a wide range of shoe options specifically designed to accommodate...
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Shipping Time
How long does shipping take?
Shipping times for New Balance vary depending on the delivery location and the selected shipping method. Generally, orders are processed...
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Rewards Program
What is the New Balance Rewards program?
The New Balance Rewards program is a loyalty program designed to reward customers for their purchases and brand loyalty. By joining...
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Help me with my New Balance customer service issue
Ask any question you have about New Balance customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact New Balance
Order Tracking
Return Policy
Store Locations
Payment Methods
International Shipping
Sizing Chart
Customization Options
Foot Comfort
Shipping Time
Rewards Program
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All Companies
›
New Balance Customer Service
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FAQ
Updated
May 3, 2024