Recent Kraken Customer Questions
I am unable to deposit funds into my Kraken account
If you're unable to deposit funds into your Kraken account, ensure you're following the correct steps: Sign into your Kraken account, select 'Funding', then 'Deposit', choose your preferred currency, and follow prompts to complete the deposit. If issues persist, check for the following:
1. Did you fully verify your Kraken account? Certain regions require certain verification levels for deposits.
2. Is the bank account you're attempting to deposit from in your name? Kraken does not accept third-party transfers.
3. Is your online banking operating correctly? If not, get in touch with your bank.
If you're still encountering issues after addressing these points, it may be a technical issue from Kraken's end that they need to resolve.
Asked Apr 23, 2024 11:48 AM
Hi - Why was my buy stop-loss not filled at the price I set?
Stop-loss orders on Kraken are not guaranteed to fill at the exact price you set. Your order goes into the order book and will fill at the best available price once triggered. In highly volatile markets, prices can move rapidly. If the market price quickly surpasses your stop level before your order hits the order book, it could be filled at a less favorable price than expected. This is known as 'slippage' and is a common occurrence across all trading platforms, particularly during times of high market volatility.
Asked Mar 25, 2024 4:32 PM
kann eine einzahlung auch dann zugeordnet werden wenn ich keinen verwendungszweck angegeben habe?
Eine Überweisung kann auch ohne Verwendungszweck korrekt zugeordnet werden, allerdings wird dringend empfohlen, immer den vorgegebenen Verwendungszweck anzugeben. Der Verwendungszweck enthält in der Regel eine spezielle Referenznummer, die dazu dient, Ihre Einzahlung Ihrem Kraken-Konto zuzuordnen. Ohne diese kann es zu Verzögerungen kommen oder Ihre Einzahlung kann möglicherweise nicht korrekt auf Ihr Kraken-Konto gebucht werden. Vergewissern Sie sich also beim Einzahlen immer, dass der vorgegebene Verwendungszweck korrekt eingegeben ist.
Asked Mar 17, 2024 6:02 AM
ich habe bei meiner einzahlung keine referenznummer angegeben
Es ist wichtig, die Referenznummer bei einer Einzahlung auf Ihr Kraken-Konto anzugeben, um die Transaktion korrekt zuzuordnen. Falls Sie sie vergessen haben, kann es zu Verzögerungen kommen oder die Einzahlung könnte möglicherweise nicht Ihrem Konto zugeordnet werden. Sie sollten Kraken so schnell wie möglich kontaktieren und die Situation erklären, um zu sehen, ob das Problem gelöst werden kann. Bitte beachten Sie, dass es einige Zeit dauern kann, um die Situation zu klären, da jede Einzahlung manuell geprüft werden muss. In Zukunft sollten Sie sicherstellen, dass Sie die Referenznummer korrekt eingeben, um solche Probleme zu vermeiden.
Asked Mar 17, 2024 6:00 AM
How do I unblock my Kraken account that has been blocked and I didn’t receive the email?
Sorry to hear about your issue. To unblock your Kraken account, you'll have to directly contact the Kraken support team. You should provide them with your account details so they can verify your identity and ensure the account belongs to you. Once the correct verification process is completed, they will assist in unblocking your account. Please remember that Kraken will never ask for your password, two-factor authentication codes, or other sensitive data via email, phone calls, or social media messages. Always communicate through official channels for your security.
Asked Feb 28, 2024 4:22 AM
Help me with my Kraken customer service issue
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