Gemini Customer FAQ

To wire funds into your Gemini account for same-day deposit, follow these steps: 1. Sign in to your Gemini account and go to your 'Transfer Funds' section. 2. Select 'Wire Transfer.' 3. Review the instructions there – you'll find important details to provide to your bank such as Gemini's banking info and special memo/notes related to your specific transfer. 4. The wire transfer must be sent from an account that matches the name on your Gemini account. Please note, the timing for deposits can vary, based on the time it takes your bank to process the wire transfer. Though it's not guaranteed, if you initiate the process early in the day, there's a better chance for same-day deposit.

We're sorry to hear you're having trouble with your account verification. If your initial submission didn't go through, you can try again. Please make sure all information is correct and all documents are clear in your resubmission. For proof of address, use a document that is less than 90 days old and has your full name and address on it. For a valid form of ID, use a high-resolution photo of a valid passport or driver's license. Make sure that all the information is fully visible and no corners are cut off. Try to avoid reflections or blurry images. Allow a few business days for verification.

We're sorry for the inconvenience, but a security hold on your USDT withdrawal can happen for various reasons. It could be due to suspicious activity or a routine security check on your account. It is our priority to ensure the security of our customer's account and their assets. While we understand this may be an inconvenience, these measures are in place to protect your account from unauthorized access or potential fraud. The security hold will typically be lifted once our security team completes their review. Thank you for your patience and understanding.

Wire transfer deposit prevention is a measure implemented by Gemini to protect customer funds. It refers to Gemini's policy of allowing customers to trade using funds from wire transfers only after 4-5 business days. The aim is to avoid potential challenges relating to the recalling of wire transfers by the sending bank. This period allows enough time for Gemini to confirm that funds have cleared before customers can trade. It is an important step in the prevention of fraud, ensuring customer account safety, and maintaining the integrity of the trading environment on the Gemini platform.

Gemini only accepts wire transfers of fiat currencies, such as USD, GBP, EUR, etc., as a method of funding. They do not currently accept wire transfers of USDT (Tether) or any other cryptocurrencies. To deposit USDT, you need to first deposit some fiat currency into your Gemini account via wire transfer and then use that to purchase USDT. If you're trying to transfer USDT directly into your Gemini account, you'll likely encounter issues. Ensure to double-check Gemini's funding methods and associated specifications for each method.