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Mattel Customer Service
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FAQ
Updated
May 3, 2024
Mattel Customer FAQ
Top Answers & How-to Guides
What is Mattel's Phone Number?
The question we are asked most often is about how to talk to Mattel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I purchase replacement parts for Mattel products?
Yes, you can easily purchase replacement parts for Mattel products. At Mattel, we understand that accidents happen, and items can get...
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Contact Mattel customer service
Purchase Locations
Where can I purchase Mattel products?
You can purchase Mattel products from a variety of retailers both online and offline. Major retailers such as Walmart, Target, and...
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Returns and Policies
What is the return policy for Mattel products?
At Mattel, we strive for our customers' complete satisfaction with our products. We offer a hassle-free return policy to ensure your...
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Warranty Options
Are there any warranty options for Mattel products?
Yes, Mattel offers warranty options for their products. They understand that customers expect high-quality toys and games, and they...
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Payment Methods
What payment methods does Mattel accept?
Mattel accepts various payment methods to ensure convenience for its customers. You can make purchases using major credit cards like...
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Order Tracking
Can I track my order after it has been placed?
Yes, customers can track their orders after placing them. Once an order has been confirmed and processed by Mattel, a tracking number...
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Age Range
What is the age range for Mattel toys and games?
The age range for Mattel toys and games varies depending on the specific product. We design and manufacture toys that cater to different...
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Discounts and Promotions
Are there any discounts or promotions available for Mattel products?
Yes, Mattel frequently offers discounts and promotions on their products to provide value and savings to their customers. These promotions...
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International Shipping
Do you offer international shipping for Mattel products?
Yes, Mattel offers international shipping for their products. They understand that their toys and games are loved by children all around...
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Safety Guidelines
Are there any safety guidelines I should be aware of when using Mattel products?
Yes, safety is our utmost priority at Mattel. To ensure a secure experience while using our products, we highly recommend following...
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Replacement Parts
Can I purchase replacement parts for Mattel products?
Yes, you can easily purchase replacement parts for Mattel products. At Mattel, we understand that accidents happen, and items can get...
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Help me with my Mattel customer service issue
Ask any question you have about Mattel customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact Mattel
Purchase Locations
Returns and Policies
Warranty Options
Payment Methods
Order Tracking
Age Range
Discounts and Promotions
International Shipping
Safety Guidelines
Replacement Parts
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All Companies
›
Mattel Customer Service
›
FAQ
Updated
May 3, 2024