Hotels.com Customer FAQ

To ensure privacy, we cannot provide or confirm booking details directly. However, once you book a hotel on Hotels.com, you should receive a confirmation email within a few minutes. If you don't see the email, check your spam or junk mail folder. If you didn't receive the email, you can manually request for another email through your Hotels.com account. Sign in and go to "My bookings," find the booking in question, and there should be an option to re-send the booking confirmation. Please remember to verify your email was entered correctly in your bookings account.

To change your card information on Hotels.com, log in to your account and navigate to "Account Settings". From here, you'll find a section titled "Payment Options". Here you can manage your stored payment methods. You may choose to delete the existing card details and add a new card. Do remember to save the changes before you log out. Make sure that the card details you've entered are correct to avoid any booking issues. For security reasons, we don't recommend saving your card details on shared devices or networks.

Cela peut être dû à plusieurs facteurs. Premièrement, assurez-vous que vous êtes connecté au compte Hotels.com utilisé pour faire la réservation. Deuxièmement, il est possible que la réservation n'a pas été complètement finalisée ou qu'il y a eu une erreur pendant le processus de réservation. Si la réservation a été récemment faite, il peut y avoir un léger délai avant qu'elle apparaisse sur votre compte. Si vous avez suivi toutes ces étapes et que votre réservation n'apparaît toujours pas, il est possible qu'il y ait un problème technique. Nous vous recommandons de vérifier toutes ces possibilités et, si le problème persiste, de contacter le service client de Hotels.com pour plus d'assistance.

If you've accidentally booked the wrong number of guests for your hotel, cancelling and rebooking with the correct guest quantity is the most straightforward solution. Do this as soon as possible to assure availability. On your itinerary page, find the "Cancel" button or "Cancel this reservation" link; once your cancellation is confirmed, you can rebook with the correct guest count. Depending on the hotel's policy and how soon the stay is, there may be cancellation fees. If the option to cancel is unavailable, that means you've selected a non-refundable booking that can't be changed.

We're sorry to hear about your flight cancellation. When such circumstances arise, it's crucial to modify or cancel your hotel reservation to avoid any penalties. You can manage your booking online through your Hotels.com account. However, the cancellation policy of the hotel applies which you can find in your booking confirmation email. In case of non-refundable bookings, you may not be eligible for a refund. Therefore, it's always best to consider travel insurance for these types of situations.