Citi - Thank You Rewards Customer FAQ

Top Answers & How-to Guides

What is Citi - Thank You Rewards's Phone Number?

The question we are asked most often is about how to talk to Citi - Thank You Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my Thank You points to another account?

Yes, you can transfer your Thank You points to another account. Citi's Thank You Network allows you to transfer points to eligible...

Are there any special promotions or bonus opportunities for Thank You network members?

Yes, Thank You network members are eligible for special promotions and bonus opportunities. As part of the program, members can earn...
Ask any question you have about Citi - Thank You Rewards customer service, get an answer now.

Redemption Options

What can I use my Thank You points for?

You can use your Thank You points for a variety of rewards and experiences through the Thank You Network. Options include redeeming...

Fees

Are there any fees associated with using Thank You points?

No, there are no fees associated with using Thank You points. As a member of the Citi - Thank You Network, you can earn points through...

Expiration

Do my Thank You points expire?

No, your Thank You points do not expire as long as you have an active Citi credit card account enrolled in the Thank You Network. Your...

Transfer Points

Can I transfer my Thank You points to another account?

Yes, you can transfer your Thank You points to another account. Citi's Thank You Network allows you to transfer points to eligible...

Membership Tiers

What are the different membership tiers on the Thank You Network?

The Thank You Network offers three membership tiers: Thank You, Thank You Preferred, and Thank You Premier. The Thank You tier is the...

Earning Restrictions

Are there any restrictions on earning or redeeming Thank You points?

Yes, there are restrictions on earning and redeeming Thank You points. Firstly, to earn points, you must be a cardmember of eligible...

Returns

What happens if I return a purchase I made with Thank You points?

If you choose to return a purchase made with Thank You points, the points used for that transaction will be credited back to your Thank...

Promotions

Are there any special promotions or bonus opportunities for Thank You network members?

Yes, Thank You network members are eligible for special promotions and bonus opportunities. As part of the program, members can earn...

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